What are the responsibilities and job description for the IT Service Desk Lead position at 48forty Solutions and Relogistics Services?
Job Description
Job Description
48forty Solutions is the largest pallet management services company in North America. We provide end-to-end pallet solutions, from supply to retrieval, on-site services, reverse logistics, and packaging materials. 48forty Solutions is truly Pallet Management Made Simple. Our workforce is the heart and soul of our business.
Summary
The IT Service Desk Lead is responsible for overseeing the daily operations of the IT Service Desk team, ensuring efficient and effective technical support to all employees. This role involves managing Service Desk staff, resolving complex technical issues, and implementing best practices to enhance service delivery.
Essential Duties and Responsibilities
- Team Leadership : Supervise and mentor Service Desk staff, providing guidance and support to ensure high performance and professional development.
- Technical Support : Address and resolve escalated technical issues, ensuring timely and effective solutions.
- Process Improvement : Develop and implement Service Desk policies, procedures, and best practices to improve service quality and efficiency.
- Customer Service : Maintain a high level of customer satisfaction by ensuring prompt and courteous responses to all support requests.
- Reporting : Generate and analyze Service Desk performance reports, identifying trends and areas for improvement.
- Collaboration : Work closely with other IT teams and departments to ensure seamless integration and support of IT systems and services.
- Training : Conduct training sessions for Service Desk staff and end-users on new technologies and best practices.
- Inventory Management : Oversee the management of IT assets, including hardware and software inventory.
Experience and Qualifications
Benefits
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
48forty Solutions is an equal opportunity employer.
Salary is dependent on experience and can shift; however, this is our starting target range.
Targeted Salary Range
115,000—$120,000 USD
Salary : $115,000 - $120,000
