Patient Care Coordinator (Front Desk Medical Spa Receptionist Role)

JOB SUMMARY

At 4Ever Young Anti-Aging Solutions, we redefine aging with cutting-edge treatments that include aesthetics, integrative wellness, hormone therapy, peptides, nutritional IVs, and medical weight loss —all under one roof. We’re expanding with a new location in Lake Nona opening in June 2025 and are seeking candidates with experience working as front desk associate (Patient Care Coordinator) for a medical spa or wellness/HRT clinic with experience contacting leads, scheduling appointments, checking patients in and out, and answering phone calls. Prior experience creating social media content and managing social media posts is also a big plus. The ideal candidate is highly skilled and dedicated to constantly learning and perfecting their skillset. 4Ever Young is a really hip and fun place to work. We want people who absolutely love what they do and want to have a blast doing it!

WHAT YOU’LL NEED

• Required: Proficient English speaker
• Required: Medical
• Required: Proficiency in patient service and front desk operations
• Required:
• Required: Ability to handle multi-line phone systems
• Required: Previous setting
• Required: Stay current on 4Ever Young services & products, as well as industry trends in medical aesthetics
• Required: Dedicated to constantly learning and perfecting their skillset.
• Preferred: Bilingual Spanish (Not Required)
• Preferred: Active on social media
• Preferred: Skilled in organic social media marketing

PAY, BENEFITS, & PERKS:

• Base pay: $18 to $20 per hour, depending level of relevant experience
• Eligible for annual base pay increases based on performance relative to goals
• Bonuses for meeting individual and team goals
• Special incentive contests
• Profit Sharing Retirement Plan: You will earn a percentage of the annual company profits; employee contributions are not required
• FREE Primary Care & Specialty Care Telemedicine (Telehealth)
• Discount $5 Prescription Drugs
• Employee Rewards, Recognition, & Perks Program
• 50% Employee discount on 4Ever Young products and services

RESPONSIBILITIES, DUTIES, & EXPECTATIONS

Customer Service

• Maintain high standards of customer service at all times; set an example for the team and go above and beyond to deliver a great experience to every patient.

Front Desk

• Greet every patient with genuine warmth and great energy; offer refreshments; make them glad they decided to come to 4Ever Young.
• Follow 4Ever Young procedures for checking patients in and out. Maintain accurate and complete patient information, including all appropriate consent forms, for all patients.
• Keep the front lobby/waiting area of your center to 4Ever Young standards at all times, including cleanliness, scent, music, lighting, and stocking of products and marketing materials.
• Answer the phone using 4Ever Young phone procedures; make a plan for phone coverage if you must be away from the desk.

Sales

• Learn 4Ever Young credentialing information for your center; familiarize yourself with basic information about all products and services so you can answer questions.
• Be an enthusiastic ambassador for our products and services – find what you love and share your experience with patients!
• Inform patients of promotions, discounts, and membership programs that may save them money or be a great fit for them. Be prepared to talk about the benefits of the membership program. Proactively offer to add patients to our mailing list or send them info about upcoming promotions.
• Follow up on new leads as required; meet weekly and monthly goals for lead conversion and scheduling appointments.

Daily Operations

• Assist as needed with ordering/stocking office supplies, medical supplies, IV vitamins, or other center materials.
• Assist as requested with community events or center events/promotions. Track details and guests, order supplies, coordinate with vendors, staff the event, and/or assist in any other capacity as requested by your manager.
• Keep treatment rooms, IV lounge, and medicine room to 4Ever Young brand standards at all times, including cleanliness, scent, music, lighting, and stocking of products and marketing materials.
• Cover the front desk as needed; be prepared to answer the phone and check patients in and out using 4Ever Young proper procedures.
• Help plan special events and manage our event calendar
• Manage our social media accounts, and post new creative content on a daily basis

Patient Education

• Follow 4Ever Young procedures for rooming patients.
• Meet with patients prior to them meeting the provider, and give them a brief overview of what to expect from their visit and their service. Answer any questions they might have, and serve as a warm, friendly, reassuring, and energetic presence.
• Stay up to date on all 4Ever Young products and services so you can answer patient questions. Educate yourself using 4Ever Young training materials, and by talking with medical staff.
• Follow 4Ever Young patient education procedures to interview patients and identify products or services that might appeal to them.
• Protect patient privacy; follow HIPAA and medical compliance guidelines as appropriate to your role. This includes handling of patient forms and medical records as well as using your judgment to offer patients private space for questions if needed.
• Follow medical compliance and 4Ever Young company policies at all times.

Provider Support

• Follow medical compliance protocols at all times; do not diagnose patients, do not suggest treatment plans or programs, and do not make recommendations regarding prescriptions at any time.

Additional Duties

• Perform other duties as requested. Be a strong team player with a positive attitude, and do what needs to be done without being asked.

ABOUT 4EVER YOUNG

4Ever Young Anti-Aging Solutions was founded because we were simply willing to ask a radical question: what if you could look forward to the aging process? 4Ever Young is one of the fastest-growing national health & wellness franchises in the United States. We are a leader in cutting-edge anti-aging medicine, medical aesthetics, integrative wellness, and preventative health services.

Part of our success stems from our culture. We strive to be a hip, fun place to work that’s welcoming of people from all walks of life. Our clients consistently compliment us on our atmosphere, which is why we see people coming back time and time again.

At 4Ever Young we are committed to our own personal wellness. We live the lifestyle we sell to our clients and believe our approach to personal wellness motivates and inspires the people we see each day. Clients want to be treated like they matter by people who care as much about their wellness as they do, so passion is a must-have to make it in this business.

OUR MISSION

4Ever Young is committed to helping people rethink aging by providing treatments that unlock vitality at every stage of life while using cutting-edge biomedical advances with care that is second to none. We offer a comprehensive range of innovative anti-aging, medical aesthetics, and integrative wellness services to help our clients look their best, feel their best, and perform their best. We are passionate about health and wellness and dedicated to helping people and transforming lives.

Job Types: Full-time, Part-time, PRN

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Free parking
• Retirement plan

Schedule:

• Day shift
• Rotating weekends
• Weekends as needed

Application Question(s):

• Are you available to work Tuesday through Friday?
• Are you available to work one Saturday per month from 8:30 am to 1 pm?

Experience:

• Front desk Medical or Med Spa: 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Orlando, FL 32832 (Required)

Work Location: In person

Salary : $18 - $20