What are the responsibilities and job description for the Software Project Manager position at 4flow?
What your new challenge will look like
We are seeking an experienced Software Project Manager to lead the implementation and adoption of our cutting-edge supply chain and transportation optimization solutions. This role combines hands-on delivery with leadership responsibilities, requiring a professional who excels at managing client relationships, ensuring project success, and driving continuous improvement in supply chain, logistics, and technology. If you’re passionate about innovation, customer success, and empowering teams to achieve exceptional outcomes, we’d love to hear from you.
Client Engagement & Account Management
- Build and nurture strong client relationships, acting as the primary point of contact for active accounts.
- Establish long-term partnerships by understanding customer needs and ensuring their satisfaction with our software solutions.
- Represent customer interests within the corporate organization to influence the software roadmap.
Software Implementation & Project Management
- Oversee the launch of new customers, ensuring timely and successful software implementations on budget.
- Develop and execute detailed project plans, including scope, schedules, budgets, and resource allocation.
- Proactively identify and address project challenges to minimize disruptions.
- Lead cross-functional teams to ensure successful project delivery while meeting quality and performance standards.
- Develop and facilitate design workshops to determine functional and system requirements to meet client business requirements.
- Escalate critical issues to senior management when needed.
Team Leadership & Process Optimization
- Document team roles and responsibilities to enhance efficiency and effectiveness.
- Develop and champion strategies for the North American team to align with overall corporate objectives.
- Implement best practices and quality control processes to achieve operational excellence.
- Foster collaboration between the US team and global counterparts, ensuring alignment with corporate product owners and regional strategies.
- Lead and develop direct report team members (remote, hybrid, and in office) through a structured professional development process to drive continuous improvement of the team.
Pre-Sales & Solution Implementation Approach
- Support pre-sales activities by preparing, reviewing and presenting project implementation approaches as the delivery lead in sales meetings with potential clients.
- Develop innovative supply chain concepts tailored to customer needs.
Organizational Support:
- Willingness and desire to get involved in supporting and leading internal initiatives outside of the day-to-day task i.e. internal training, conference participation and conference presentations for speaking sessions.
- Ability to lead and mentor less experienced team members to improve their overall professional development
- Overall collaborative team player with a desire for improving organizational efficiency and effectiveness
Why you belong at 4flow
Education & Experience
- Bachelor’s or master’s degree in Industrial Engineering, Information Systems, Business Administration, or a related field, with a concentration in Supply Chain Management preferred.
- 5 years of experience in transportation management or supply chain software implementation.
- 3 years of experience in a project/program management role leading cross functional teams with waterfall and agile methodologies for software implementation.
Technical & Industry Expertise
- Strong knowledge of the logistics and supply chain market.
- Exceptional understanding of supply chain and associated enterprise planning software.
- Proficiency with MS Office and high overall IT competence.
Core Competencies
- Proven ability to lead and manage cross-functional project teams.
- Strong problem-solving and decision-making skills, with a proactive and hands-on approach.
- Excellent communication and interpersonal skills to effectively collaborate with customers and internal teams.
- Ability to influence stakeholders at all levels and drive alignment on strategic goals.
- Experience delivering software applications with cross-functional teams through full project cycle of design, installation, configuration, testing/UAT, training, deployment and hyper-care.
What we offer
Come join us! 4flow, Inc. is an American company with German roots that offers a clearly defined vision, excellent job security, and outstanding long-term career prospects. As part of a highly international, fast-growing company with a vibrant corporate culture, you will enjoy a competitive base salary, an attractive bonus system, and a great benefits package.
Ready for 4flow? Then please apply online.
