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DENTAL LAB CUSTOMER SERVICE REP - 4G Dental Lab Spring, TX

4G DENTAL LAB
Spring, TX Full Time
POSTED ON 2/22/2025
AVAILABLE BEFORE 5/21/2025

Job Description

Job Description

Job description

Company

4G Dental Lab is a progressive minded business ready to transform the dental lab industry. We listen to our dentist customers and provide the products and services according to their needs. Our lab is next level in architecture, quality, service and attitude. This is a great work environment with flexible hours.

4G Dental Lab is disrupting the dental lab industry and is built to sustain success. Located in Spring, TX, 4G Dental Lab was created with the idea to support dentists in a way that allows the dentist to maximize profitability while maintaining the highest quality treatment. We need people who are passionate and believe in this mission.

We now offer a comprehensive benefit package along with holiday pay and paid time off.

If you want to be a part of something bigger, better and different in the dental lab business call us today.

Responsibilities

  • Utilize case management software to input case data, invoice, and ship precisely
  • Correspond with physicians / dental office staff via phone and email regarding case and account status updates, assist with conflict resolution as needed
  • Ensuring compliance with OSHA and HIPAA regulations while handling case materials and all related communication
  • Data entry, invoicing, packaging and customer service

Qualifications

  • Comfortable working in a fast-paced environment with team ethics
  • Dental lab or dental office experience 2 years preferred
  • Team player with great problem-solving skills
  • Excellent computer skills, Experience with CRM or EMR software a plus
  • Service mentality with the ability to build relationships over the phone quickly
  • Punctual and dependable
  • Ability to utilize case management software while processing a high-volume of physical / digital cases accurately and efficiently.
  • Willingness to help with all administrative functions
  • High School Diploma

    • MOST IMPORTANT!!!! Positive attitude with teammates and customers!

    Include Facebook profile link for faster response from the 4G Team!

    Benefits :

  • Health, Dental, Vision, and Life insurance
  • Paid time off
  • Holiday pay

    • Location :

    This location for this position is in Spring, TX

    Our network of dental laboratories spans seven states, with labs in Florida, Connecticut, Maryland, Mississippi, Rhode Island, Texas, and New York. The Leixir Home Office is in Tampa, Florida.

    Interview Process

    As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved.

  • Information Screening : The Talent Manager will have a 20-to-30-minute phone conversation focused on relevant work experience, compensation, role overview, and answering any questions you may have.
  • Panel Interview : 60-minute interview with two to three key members of the team. This will take place at the lab and will dive deeper into the role, technical knowledge, and requirements of the position. The candidate will have the opportunity to meet the team, tour the workplace, and gain a better understanding of the job’s functions.
  • Offer : The Talent Manager will reach out with the details of the informal offer for discussion. After all the details of the informal offer are finalized, the formal offer letter and job description will be sent.

    • Culture :

    Our company culture is all about keeping it real. We totally get that work is just one part of life, so we make sure our employees have plenty of time to kick back and enjoy themselves. But don't get us wrong – we take our work seriously too! We believe that every person on our team brings something unique to the table, and we love celebrating that individuality. Plus, we're all about teamwork – we know that we're stronger together than we are alone. And we show our team members how much we appreciate them with frequent employee appreciation events. At Leixir, we believe that when our employees are happy and valued, we all win!

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