Job Summary:

Supervisory Responsibilities:

  None

Duties/Responsibilities:

• Monitor the company’s accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Other related duties in billing or cash receipts as assigned, including posting cash receipts of customer AR payments.

Required Skills/Abilities:

• Must be reliable and extremely trustworthy.
• Must be proficient in Microsoft Office Suite or related programs.
• Must be able to learn other accounting software systems.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidential and meticulous records.

Education and Experience:

• High school diploma required; Business or Accounting degree preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.