What are the responsibilities and job description for the Customer Service Specialist position at 4th Generation Communication?
Company Description
4th Generation Communication is a virtual call center that specializes in providing flexible and remote customer service jobs. We are dedicated to connecting motivated individuals with opportunities to showcase their customer service skills.
Role Description
This is a full-time remote role for a Customer Service Specialist at 4th Generation Communication. The Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering a positive customer experience.
Qualifications
- Customer Support and Customer Service skills
- Customer Satisfaction and Customer Experience skills
- Strong Phone Etiquette
- Excellent communication skills
- Ability to handle challenging situations with professionalism and empathy
- Experience in a customer-facing role
- High school diploma or equivalent