What are the responsibilities and job description for the Member Service Representative I position at 4u Federal Credit Union?
Join 4U Credit Union as a Member Services Representative!
At 4U Credit Union, were committed to providing quality financial services for today and tomorrow. Our mission is to meet the needs of our members by offering competitive, low-cost solutions while maintaining a sound capital base. Were seeking a Member Services Representative who is passionate about delivering exceptional service and supporting our members in achieving their financial goals.
Responsibilities:
Maintain comprehensive knowledge of credit union products and services, policies, and procedures.
Resolve member issues by listening carefully, collecting data, and providing accurate solutions.
Open and close accounts, assist with safe deposit box rentals (if applicable), and process check and debit card orders.
Present and explain credit union services such as home banking, mobile banking, and stop payments to help meet members' financial needs.
Process ACH, Share Drafts, incoming and outgoing wires, and manage IRA accounts.
Provide accurate and professional service, cross-sell credit union products, and maintain a positive member experience.
Perform regular account maintenance, file updates, and keep records accurate and up to date.
Handle debit card disputes and assist members with balancing their accounts.
Answer inquiries via phone and in-person, directing members to the right resources as necessary.
Maintain and project a professional reputation for the credit union.
Qualifications:
Education/Certification:
High school diploma or equivalent.
Required Knowledge:
Strong understanding of financial services and products.
Experience:
At least one year of related banking experience.
Why 4U Credit Union?
Competitive pay and comprehensive benefits.
Opportunities for career development and growth.
A supportive, inclusive, and collaborative work environment.
Ready to join our dedicated team? Apply now to become part of 4U Credit Union and help us continue to deliver exceptional financial services to our members.
