What are the responsibilities and job description for the Retail Store Manager position at 5.11 Tactical?
As a Store Manager, you’re more than a leader—you’re the heartbeat of our store. Your goal is to deliver unparalleled customer service by fostering a supportive and results-driven environment. You'll guide your team in achieving ambitious goals, developing their skills, and providing the kind of customer experience that people remember. We’re seeking someone who embodies our core attributes: approachable and committed to supporting both team and customer needs, energetic and driven to inspire excellence, and resilient with a passion for achieving team goals.
What You’ll Do:
- Lead a customer-first culture where every interaction is an opportunity to connect, solve problems, and create loyal fans.
- Monitor and achieve sales goals by setting clear objectives, providing constructive feedback, and celebrating wins with the team.
- Mentor and inspire your team to deliver an unforgettable customer experience—one that blows our customers minds.
- Maintain operational excellence, overseeing inventory, visual merchandising, and store presentation to showcase our gear in the best light.
- Collaborate with upper management to implement strategies that boost store traffic and sales, while ensuring the store hits or exceeds its targets.
- Engage with the local community to build awareness, establish relationships, and make 5.11 the go-to destination for purpose-built gear.
What We’re Looking For:
- An exceptional customer service mindset, with a drive for going above and beyond and thrives on engaging with both customers and employees.
- Proven leadership and sales abilities with a knack for motivating teams and a passion to achieve goals.
- A love for technical outdoor gear so you can connect with our customers and showcase our products authentically.
- Solid organizational skills, with experience in managing inventory, visual merchandising, and leading day-to-day operations.
- Management experience—bonus points if it’s in outdoor or specialty retail.
- Strong adaptability and resourcefulness to meet the varied needs of customers and the challenges of retail.
We believe successful leaders at 5.11 demonstrate these core attributes:
- Competitive: Always aiming to improve and raise the bar for customer service.
- Assertive: Confident with a strong sense of self and values.
- Grit: Resilient and passionate about achieving team goals.
- Engaging: Approachable, fully involved, and committed to supporting team and customer needs.
- Energetic: Driven to get things done and inspire others to do their best.
What’s in It for You:
- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance.
- Employee discounts on 5.11 gear—outfit yourself and get ready for adventure.
- Career growth opportunities with a fast-growing brand that values its team.
- The chance to be a part of something bigger than retail: we are in the business of inspiring adventure.
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