Front Desk Agent

Job Summary
At My5Health, we're dedicated to guiding you towards a healthier, happier life with personalized care and tailored solutions. Our mission is to empower you to achieve better health through personalized and compassionate care. We prioritize disease prevention, provide timely and appropriate treatment, and focus on compassionate interactions. Our goal is to help you reach your health objectives while ensuring that our services remain affordable and accessible. Join our team as a Front Desk Associate at a Multi-Specialty Medical Practice Office. The ideal candidate will provide excellent customer service to patients while handling various administrative tasks in a fast-paced environment.

Duties

Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone/in office, answering inquiries or referring questions to other staff members.

• Make appointment reminder calls for patients.
• Schedules appointments for the physicians and physician assistants to optimize patient satisfaction.
• Keep patients on schedule by reminding provider of service delays.
• Maintains reception/Foyer area in a neat and orderly condition.
• Assists patients with all office documentations, verify insurance eligibility, and billing questions. Process all co-pays and deductibles. Collect patient payments.
• Multi-task efficiently while maintaining accuracy and professionalism
• Salt all Patient entrance and pathways during winter Months
• Keep electric devices turned on/off daily (T.V., Heat, Etc.)
• Keep inventory for office supplies

Skills

• Personality and demeanor to deal with the public and assist ill, older, or distraught patients.
• Maintaining a professional tone while assisting patients, customers, venders, etc.
• Basic office skills such as typing and filing. (Word, Excel, and Outlook)
• Organizational
• Basic Computer and IT skills

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Cleaning Duties (Vacuum, Mopping, Dusting, Trash, etc.)

Benefits

• 401(k) plan with matching
• Employee discount
• Paid time off
• Retirement plan

Education and Experience

• High school graduate or equivalent required.
• Prior medical/Front End office experience
• Familiarity with insurance processes

Schedule/Pay

• Day Shift, M-F
• 32-40 hours per week

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Columbus, IN 47203 (Required)

Work Location: In person

Salary : $16 - $17