Claims Field Adjuster Austin/San Antonio TX

Business Title:  Field Adjuster I                                             Career Level: L10

Department:  Claims                                                            Job Status: Full-time/Salary

Reports to:  Field Claims Supervisor                              Amount of Travel: 80%

HomeFirst® Agency is a leading insurance agency offering a wide range of insurance products from nationally-known insurance companies to protect your home, property and life. We strive to help customers find the right insurance products to fit their needs at competitive rates. Located in Maryville, Tennessee, we offer homeowners insurance to customers nationwide, and insurance to protect your other property and life in select states. For over 20 years, we have helped customers with their insurance needs. Today, we have more than 180,000 customers.

The Field Adjuster I assesses and evaluates damage to insured properties when a loss is sustained. The Field Adjuster I reports to the Field Claims Supervisor and conducts on-site inspections, documents damage, and estimates repair costs.

Claims Inspection

• Travels to home sites within a designated territory to inspect, report, and assess the extent of damage to homes, personal property, and other structures.
• Partners with Field Claims Supervisor to identify causes and takes detailed notes and photographs of reported damage.
• Differentiates between pre-existing conditions and new damages related to the claim overseen by the Field Claims Supervisor.
• Identifies potential fraudulent claims and reports findings to office adjuster.  
• Gathers facts to understand circumstances surrounding a loss.
• Creates diagrams of affected areas.
• Prepares comprehensive reports that outlines findings and estimated repair costs.
• Uses estimating software to determine the cost of repairs or replacements for the damaged property overseen by the Field Claims Supervisor.
• Works with an insured’s contractor or adjuster for agreed scope and estimates.
• Works closely with office adjusters and management to ensure a cohesive approach to handling claims.
• Adheres to safety protocols during inspections.

Customer Service

• Contacts homeowners to schedule inspections.
• Empathizes for homeowners dealing with loss.

Training and Education       

• Completes required state continuing education requirements to maintain and renew adjuster license.
• Attends routine annual training to stay up to date with estimating software and trends in the industry.

Other duties as assigned.

This job description is not an exhaustive list of all the functions that a team member performs and other duties may be assigned.

QUALIFICATIONS:

• Education: High School diploma or equivalent required, college degree preferred.
• Experience: 0-2 years of related experience required. 
• Travel expected:
  • Standard Monthly Travel - 20 days per month.
  • Possible overnight travel 2-4 nights per week.
  • Travel may be required outside of assigned territory or state.
  • Occasional weekend work/travel required.
  • Ability to route and manage.
• Must have strong computer skills with ability to navigate Microsoft Office Suite.
• Maintains excellent knowledge of state and federal laws and regulations.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail, organizational skills, and time management.
• Good sense of urgency and follow up.
• Ability to handle stressful situations.
• Ability to work in a team environment.
• Ability to make complex decisions.
• Must possess and maintain valid driver’s license auto insurance.
• Must be able to obtain and maintain a company credit card for business-related expenses.
• Subject to annual background checks.

Licenses/Certifications: Property & Casualty Adjuster License in good standing.

Knowledge, Skills and Abilities (KSAs):  

• Handling all types of property claims
• Familiarity with estimating software programs
• Must have strong computer skills with ability to navigate Microsoft Office Suite
• Maintains excellent knowledge of state and federal laws and regulations
• Ability to communicate effectively and efficiently via phone, email, and person to person

• Capable of gathering facts accurately, analyze causes, evaluate alternate solutions, and arriving at sound conclusions on action to be taken
• Ability to manage multiple and/or conflicting responsibilities
• Great attention to detail, organizational skills, and time management
• Good sense of urgency and follow up
• Ability to handle stressful situations

• Ability to work in a team environment
• Capable of dealing with changes that can and will occur periodically
• Ability to make complex decisions

PHYSICAL DEMANDS:

• Must be able to drive 80% of every day, work outside, and drive-in all-weather conditions including heat, cold, rain and snow.
• Will be communicating via phone, email, Teams, and Zoom.
• Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate process.

BENEFITS:

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree.
• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Qualifies for quarterly company profit sharing.

Business Unit -

Salary : $53,033 - $66,292