Director of DTC Settlements (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are hiring a Director of DTC Settlements!

This position reports into the Head of Settlements and you will be responsible for managing a portion of the Broadridge Business Process Outsourcing DTC Settlements team. You will be responsible for crafting, influencing and designing strategies to support the growth of a strategically important business. Leading a global team of 15 to 20 associates, you will be responsible managing key client relationships and play an active role in expanding business in the settlements arena. Given the complexity of the role you will need to be a strong developer of people and an exceptional communicator. You will nurture talent, encourage mobility and champion the growth of your people all while providing extraordinary client service and satisfaction during periods of rapid growth. ​

In this role you will:

• Provide outsourced operational/transactional business process support for clients, ensuring quality service and operational performance within the parameters of both the client needs and contract
• Lead and supervise DTC Settlement functions and related processes such as Buy Ins & Fails Management, for a U.S. team with responsibilities governing our global off-shore resources.
• Oversee direct managers/supervisors, team leads, and associates in the DTC Settlements area. Coach and mentor staff with responsibilities include providing constructive feedback, conducting annual performance reviews, managing salary and bonus budget for the group.
• Identify automation opportunities and make recommendations to implement technical solutions in an efficient manner.
• Organize and track multiple automation opportunities across the department to ensure completion.
• Document implemented solutions and develop reusable components, scripts and framework for efficiency.
• Accountable for daily operational functions. Address daily operational escalations from clients as a result of system or human error and resolve them in a timely manner. Also communicate the issue, solution and plan of action for future avoidance in a timely manner to both the internal and external parties.
• Mitigate Financial risk and market exposure for clients by proactively addressing unsettled trades with high Mark to Market (MTM) exposure and by monitoring ledger-to-bank reconciliation reports.
• Participate in recruitment process by conducting technical interviews, devise training plan for new associates, supervise and track their progress via various metrics.
• Implement and maintain quality controls by ensuring Written Supervisory Procedures (WSP) is adhered by the group.
• Develop and maintain Standard Operating Procedures (SOP) for training purposes, for reference during critical issues and for seamless operations.
• Coordinate and communicate with support functions such as HR, IT and Finance for system related, project related and team related functions.

Qualifications:

• 7 years of experience with a bachelor's degree/equivalent experience
• Series 99 preferred
• A self-starter with keen attention to detail
• Ability to work under tight deadlines and multi-task
• Quick-learner that can adapt to a growing business
• Ability to maintain a positive relationships with clients and internal associates alike
• Excellent verbal and written presentation skills
• Proven knowledge of operations products and processes
• Strong customer service orientation & strong prioritization and interpersonal skills
• Impact/BPS/DTC experience a significant plus

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.