What are the responsibilities and job description for the Credit Counselor - Aurora Family Services position at 553 Aurora Family Service, Inc.?
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Monday - Friday: 9am - 5:30pm
Includes 2 evenings per month (10am - 6:30pm) and 1 Saturday per month (10am - 2pm)
Bilingual preferred but not required.
MAJOR RESPONSIBILITIES:
- Assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information. Assess financial status of clients. to understand a client’s current situation through analysis of their finances; discover their personal goals and prioritize the achievement of those objectives.
- Work with patient, client, and team members to develop realistic action steps and goals with educating client on money management skills and identify community resources. If appropriate, including Debt Repayment Plans.
- Contact consumers in accordance with the department follow up procedure and requested management.
- Maintains current on Department of Financial institutions (DFI) rules, Council on accreditation standards and National Foundations for Credit Counseling (NFCC).
- Maintains current Department of Financial Institution (DFI) rules, Counsel on Accreditation (COA) standards, National Foundation for Credit Counseling Standards as well as agency policies and procedures.
- Develops and maintains working knowledge and strong collaborative relationships with community agencies who can serve as potential resource providers.
- Meet counseling performance standards in the counseling department with upholding the time management protocol and guidelines. Reliability and responsiveness to counseling task schedule and department communication.
MINIMUM EDUCATION AND EXPERIENCE:
- License/Registration/Certification: Certified Consumer Credit Counselor certification issued by the National Foundation for Consumer Credit within 6 months
- Issued by (Governing Body): National Foundation of Consumer Credit
- Level of Education: Associates Degree or equivalent experience
- Field of Study: Business or Social Work
- Experience: Typically requires 3 years of experience in a financial setting
KNOWLEDGE, SKILLS AND ABILITIES:
- Team player who can also work independently, excellent communication skills
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Good communication skills; math aptitude; experience with computers and accounting software; familiar with federal and state laws regarding lending, personal finance, and banking practices; foreign language fluency a plus
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to multi-task, manage multifaceted and administrative functions in providing counseling sessions as applicable and in such areas as phone appointments, outbound call initiative, pilot program projects and assignments and third party co-op initiative
“This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.”
Pay Range
$23.65 - $35.50Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
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