What are the responsibilities and job description for the Customer Service Representative position at 57 Concrete LLC?
At 57 Concrete LLC, a leading ready-mix concrete distribution company, We are looking for a Customer Service Representative who will be the first point of contact between our clients and visitors, providing excellent customer service and administrative support; This person needs to be organized, friendly and professional.
Responsibilities:
- Handle customer interactions via phone, email, chat, or in-person.
- Ability to work under pressure and handle high-volume tasks effectively.
- Provide accurate information about products and services.
- Resolve customer complaints, issues, or concerns in a friendly and effective manner.
- Manage product requests, returns, or exchanges, ensuring company policies are followed.
- Record customer interactions in the appropriate system.
- Collaborate with other departments to resolve issues or improve processes.
- Stay updated on products, services, and company policies.
- Provide exceptional customer service and foster positive customer relationships.
Requirements:
- Previous experience in a similar position (minimum 1 year preferred).
- Bilingual
- Proficiency in MS Office
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Ability to work independently and as part of a team.
- Positive attitude and outstanding interpersonal skills.
- Ability to solve problems efficiently and promptly.
- Knowledge of computer tools and customer management systems.
Benefits
- Full-time & Competitive Pay
- Paid Time Off
- Excellent Work Environment & Growth opportunity.
- Immediate Hiring
- Opportunities for career growth within the company.
Schedule
- Monday to Saturday
- Flexible Hours depending on work volume, with shifts ranging from 6:00 AM to 5:00 PM.
If you are looking for an exciting challenge in a dynamic and growing company, send your resume and join our team!
Tipo de puesto: Tiempo completo
Sueldo: $10.00 - $12.00 la hora
Horas previstas: 40 por semana
Lugar de trabajo: Empleo presencial
Salary : $10 - $12