Trauma Recovery Coordinator

Department: 12801 Advocate Aurora Health Corporate - Trauma Recovery Center: Condell Hospital Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Bilingual Spanish Speaking Highly Preferred Monday- Friday 8 AM-4:30 PM, with occasional need of extended hours till 5:30p. Major Responsibilities: Supportive Services: Provides direct and indirect services to patients with emphasis on resource development, entitlements advocacy, outreach, and coordination of care. 1)Triage requests for crisis services; provides brief, supportive crisis intervention services with support from other team members. 2)Maintains periodic contact with patients by phone and by letter. 3)Assists patients who need resources and referral to other support services. 4)Communicates with other agency programs and/or human service agencies to obtain relevant patient information. 5)Administers screenings as necessary to patients. 6)Responsible for scheduling of patient services. 7)Provide assistance to clients for active involvement in the program, including completion of any necessary paperwork, arrangement for transportation and other services as needed to achieve positive outcomes while they are receiving TRC services and to help stabilize the client once services are complete. 8)Provide special assistance to those clients that are not comfortable receiving help directly from the criminal justice system by assisting the client with completing and filing the necessary legal paperwork. Responsible for the development of a volunteer peer support service which will include identifying and interviewing potential volunteers, engaging and training of these volunteers, coordination of peer activities and groups to support the empowerment and engagement of the volunteers and participants. 1)Develop activities to best meet the needs of the participants through individual support services such as a peer support resource, supportive engagement efforts and facilitation of support groups. 2)Responsible for the training of volunteers on core relevant topics such as coping skills, appropriate empathy, boundaries, identifying signs of second-hand trauma, and resources for participants. Performance of reception duties in a courteous and efficient manner. 1)Greets and directs patients and visitors, according to policy, creating a positive and competent first impression. 2)Answers phones and directs callers as appropriate serving as a resource for the Trauma Recovery Center. 3)Admits patients to all outpatient services completing appropriate HIPAA, consent forms and inputs admission information to database. 4)Labels all charts and documents. 5)Oversees banding process. Creates ID Bands on patients and is responsible for collection of bands at end of treatment day. 6)Orders any screenings as necessary. 7)Additional duties as assigned. Agency and Training Activities: Actively participates in agency activities in ways that make a positive contribution to agency operations. 1)Performs a quarterly utilization review on clinic charts as part of the quality assurance plan. 2)Identifies professional goals and enhances job-related skills through staff development activities. 3)Remains current on trends in trauma, behavioral health, and case management theory and practice. 4)Demonstrates constructive involvement with professionals in the agency and hospital community. 5)Participates in quality assurance, accreditation, and Continuous Quality Improvement (CQI) activities and other special projects. 6)Responsible for developing and maintaining positive working relationships among TRC leadership and staff, Medical Center personnel, physicians, and Community Partners in order to ensure goal attainment and outcomes. Participates on various teams and committees as requested. Performance of secretarial and administrative services in support of the department in a courteous efficient manner. 1)Coordinates individual meetings and team meetings requiring minimal direction. Organize special events: secure space, prepare memo and /or notify participants, arrange for equipment as necessary, assure room set-up, order refreshments, etc. Relays phone and verbal messages to the appropriate health provider, including physicians, psychologists and social workers. 2)Creates and types letters, memoranda, reports, meeting agendas, and other types of correspondence from rough drafts or provided copy. 3)Reviews, sorts, and responds to correspondence in collaboration with the appropriate leader. 4)Orders supplies, processes invoices and purchase orders including capital requests. 5)Maintains department files, forms, and records in compliance with Advocate Document Control Standards. 6)Handles department charges. 7)Copies, prepares and disperses documents as requested. 8)Creates and maintains orientation/admission packets for new patients. Education/Experience Required: High school diploma or GED. At least three years of healthcare experience. Demonstrated ability to work constructively with clients, treatment resources and the community. Knowledge, Skills & Abilities Required: Care management skills Courteous and professional Demonstrates keyboard skills and familiarity with a Windows environment Interpersonal communication skills Crisis Prevention Intervention Physical Requirements and Working Conditions: Ability to demonstrate a commitment to patient focused care Ability to work flexibly in a fast paced environment with established time constraints and in difficult situations May be exposed to patients that potentially could be violent Familiarity with the roles and functioning of other providers in the psychiatric services, mental health and substance abuse treatment networks. Bilingual Spanish speaking preferred This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Pay Range $20.40 - $30.60 Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

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