What are the responsibilities and job description for the Account Manager/Customer Service Rep position at 5B's | 5B's Embroidery & Screen Printing?
Job description
At 5B’s, our customer service reps dive into the embroidery & screen print world to help their customers with inquiries and orders. They learn everything about our process from when the order is placed to when the finished product leaves our site, including what products we work with and how to write the order to get from the office, into production and out the door. Our reps do more than just answer questions over the phone, they follow the process until complete and ensure customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain a positive and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels. (Phone, email, etc.)
- Ability to learn and retain product knowledge
- Keep accurate records of all customer interactions.
- Communicate and coordinate with colleagues respectfully and efficiently.
- Ensure customer satisfaction and provide professional customer support.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Process orders, forms and requests from customers.
QUALIFICATIONS
*B2B Customer service and sales is highly preferred*
- Proven customer support experience
- Quality focus
- Computer and typing skills
- Listening skills
- Patience
- Negotiation
- Positive attitude
- Attention to detail
- People oriented
- Problem solving
- Organizational skills
- Adaptability
- Ability to work under pressure
- Ability to multi-task, prioritize and manage time effectively
- High school diploma, general education degree or equivalent.
PHYSICAL DEMANDS
- Ability to sit for long periods of time with occasional standing or walking.
- Ability to lift or move up to 35lbs.
BENEFITS
- Weekly Pay
- Paid Holidays/Vacation
- Health/Vision/Dental Benefits
- Employee Discount
Apply online at www.5Bs.com, on really, or call 740-454-8453 for more information. We accept walk-ins M-F from 9am-5pm at 1000 5B’s dr. Zanesville.
REQUIREMENTS
- customer support
- customer service
- office experience
- Microsoft Office
- typing
- high school diploma or GED
- computer skills
5Bs is one of the largest contract Embroidery and Screen Print operations in the United States. We combine state of the art systems with old fashioned values centered on our customers and employees. From its humble beginning as a specialty sewing business, operated from the Biles’ family basement, 5B’s now occupies a 225,000 square foot facility, with over 400 Embroidery heads and 11 Screen Print presses! We invite you to experience the 5B’s difference! We’re confident you will “Bee” pleased.
