What are the responsibilities and job description for the Customer Service - Consumer Experience position at 5M Promotions?
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Under moderate supervision, manages, investigates, and resolves customer service issues. Handles cases that require special knowledge (such as at every severity level with a focus on moderate complexity. Provides quality customer service to meet the needs of all internal and external customers.
Responsibilities :
We welcome career changers with an aptitude for customer service or sales who have a passion for helping others and giving them peace of mind. Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you will be the difference between their customer experience being just average or an exceptional one. We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredients that can’t be taught—a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
