Customer Success Representative

We are a prominent sales and business development firm in the Sarasota area that represents top clients in the telecommunications industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the entry levelCustomer Success Representative, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our entry levelCustomer Success Representatives are experts in our clients’ products and services, and they are excited to share their knowledge directly with consumers. If you’re a people person with a passion for telling clients’ brand stories, we want to hear from YOU!

Customer Success Representative Day-to-Day Responsibilities:

• Work directly with customers to promote our client's brands, products, and services
• Explain product features and benefits to customers and confidently answer any inquiries
• Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
• Analyze client acquisition metrics and KPIs to maximize sales and drive revenue
• Adhere to our clients’ compliance standards and maintain professionalism throughout the sales process
• Drafts, organizes, and maintains sales contracts on behalf of our clients
• Attend in-person and virtual meetings with fellowCustomer Success Representatives to develop customer service, sales, and leadership skills

We are committed to seeing our entry levelCustomer Success Representatives succeed, so we provide the necessary tools and resources to thrive within our company. Each entry levelCustomer Success Representative receives in-house training from our SeniorCustomer Success team. This is an entry level role, so no experience is required to apply. Desired skills and qualifications for the entry levelCustomer Success Representative include:

• 0-3 years of experience in customer service, sales, or any client-facing role is preferred but not required
• High school diploma or equivalent
• Strong written and verbal communication skills
• Exceptional time management and organizational skills
• Eager to improve current skills
• Ability to grasp new concepts quickly to develop professionally
• Ability to confidently present information to clients, customers, and teammates
• Basic knowledge of the sales cycle is a plus!

**If you feel that you would excel in this role, we are eager to hear from you! Please submit your resume, and an HR associate will be in touch with you soon.

Salary : $42,000 - $48,000