Director, Strategic Solutions

Purpose:  

The primary focus of this role is to develop, lead and drive new medical data device solutions across Blood Pressure, Vitals, and Actigraphy for the connected devices business.  This includes various customer-facing activities in support of growing the service line such as developing go to market materials, performing demos, leading customer technical discussions and bid defense meetings.  This SME role requires evaluating and implementing new digital health solutions for connected devices market which is in line with the strategic focus of the Connected Devices team. Work in close collaboration with other stakeholders including but not limited to Sponsors, Business Development team, IT teams, Delivery teams within CD business, Therapeutic area leads, Therapeutic Center of Excellence and other teams within IQVIA. 

RESPONSIBILITIES 

• Responsible to evaluate new digital health solutions for connected devices market which is in line with the strategic focus of the Connected Devices team with a focus in Blood Pressure, Vitals, and Actigraphy.

• Responsible to develop the new service offerings for connected devices and advise on the operational workflow for new devices.  Ensure implementation of end to end workflow for new solutions which are in sync with the needs of the study/program and internal or external stakeholders 

• Responsible to work with Vendors, Finance, and other internal stakeholders to create the entire offering including standard proposal text, budget line items and rate cards 

• Develop go to market strategy, including presentations, marketing activities, pricing and conference participation 

• Customer facing SME in pre-sales solution capabilities presentations, technical demos, bid defense support 

• Contribute to the creation of internal SOPs, study templates, site and patient facing materials as a Subject Matter Expert (SME) on the solution 

• Responsible to provide subject matter expertise on connected devices solutions strategy keeping in mind the operational aspect of existing platforms and technologies already in use in addition to maintain an awareness of industry benchmarks and new technologies in connected device domain 

• Ensure consistent and outstanding quality against department deliverables. Play a lead role in all key issues related to quality management and process improvement  

• Manage customer relationships, attending client meetings to understand client expectations regarding various projects and present the operational aspects of Connected Devices team  

• Provide system overview and client demos to potential clients.   

• Manage the standard operating procedures of the department and ensure compliance with ICH GCP guidelines.  

• Oversee the maintenance, review and validation of Quality Control procedures  

• Plan for and manage assets for team members (software, hardware, space, supplies). This is to be done in coordination with support functions. i.e. IT for hardware, admin for space and supplies etc.  

• Liaise with Business Development to give timely inputs regarding the feasibility of all new proposals going out to clients 

• Responsible to retire offerings that are no longer applicable to the connected devices team 

All responsibilities are essential job functions unless noted as nonessential (N). 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 

• Knowledge of FDA guidelines, different regulatory bodies and their impact on the operations  

• Excellent communication and interpersonal skills  

• Good technical skills related to systems 

• Good team leadership skills  

• Ability to establish and maintain effective working relationships with coworkers, managers and clients  

MINIMUM REQUIRED EDUCATION AND EXPERIENCE 

• Should understand technology and having good business Acumen, Leadership, project management skills with 10-15 years of relevant experience within the field of research managing people and operations in healthcare or pharmaceutical company; or equivalent combination of education, training and experience  

PHYSICAL REQUIREMENTS  

• Extensive use of keyboard requiring repetitive motion of fingers. 

• Extensive use of telephone and face-to-face communication requiring accurate perception of speech. 

• Regular sitting for extended periods of time. 

• May require occasional travel