What are the responsibilities and job description for the Bilingual Customer Service Representative position at 5th HQ?
We are currently hiring an experienced Bilingual Customer Service Representative who assist and supports our customers by providing helpful information, answering questions, and responding to complaints and placing orders. This person is the front line of support for our customers. This position is located in Pompano Beach, FL.
Monday - Friday 8:30am - 5:30pm
Duties and responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Skills and qualifications
- Time management and ability to meet deadlines
- Bilingual English & Spanish
- Verbal and written communication skills
- Strong organizational skills and ability to multitask
- Problem-solving and decision making
- Proactivity and self-direction
- Savvy computer skills
- Interpersonal skills
