What are the responsibilities and job description for the Customer Service Representative (English/Spanish) position at 5th HQ?
We're currently searching for a Customer Service Rep for International Sales in Davie, FL. Please see below the job description.
Essential Functions and Responsibilities
- Provides sales support for International Sales Business Developer
- Develops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation process
- Requests internally samples to send to existing customers and new leads
- Answers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times.
- Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)
- Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.)
- Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department
- Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints)
- Responsible for the processing and data entry of orders and invoicing using Visual software
- Keeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed.
- Follow up on the Registration Process and payment of Registration fees with each customer
- Expedites the resolution of customer problems and complaints
- Requests codifications for Master Formulas for finished Products
- Supports inventory control of customer supply materials
- Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services
- Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year
- Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers.
- Provides feedback to management regarding customers
- Assists in special projects from International Sales Department
- Performs other functions as requested by the immediate Supervisor
Qualifications
- Associate's degree or Bachelor’s degree (preferred)
- Bilingual English- Spanish
- 2- 5 years’ experience in customer service
- Strong computer skills (Microsoft Word, Excel, Outlook)
- Strong communication skills
- Able to accept criticism and show desire to learn and improve
- Able to multitask
- Works well in a fast-paced environment
