What are the responsibilities and job description for the Customer service representative position at 5th HQ?
Job Title : Customer Service Representative
Location : Pembroke Park, FL
Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM
Pay : $18 per hour
Job Description :
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL.
As a CSR, you will play a vital role in providing exceptional service to our customers while managing inquiries, resolving issues, and supporting our daily operations.
Key Responsibilities :
- Answer inbound calls and respond to customer inquiries in a professional and friendly manner.
- Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Maintain a thorough understanding of products and services to provide accurate information to customers.
- Update and maintain customer records in the system.
- Collaborate with team members to improve service processes and meet customer needs.
- Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.
- Assist with administrative tasks such as filing, data entry, and report generation.
Qualifications :
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Proficiency in Microsoft Office and basic computer skills.
- Bilingual (English / Spanish) is a plus but not required.
Benefits :
- Competitive pay up to $18 per hour.
- Monday - Friday schedule with weekends off.
- A positive and supportive work environment.
- Opportunities for growth within the company.
Last updated : 2024-11-26
Salary : $18
