Senior Software Support Engineer

Senior Software Support Engineer

Location: Philadelphia, PA (Hybrid)

Permanent Position

Salary: Up to $180,000

Take the next step in your career and become an integral part of a team that’s shaping the future of open-source development!

About the Role:

Join an innovative and fast-paced team dedicated to supporting the open-source software ecosystem that powers next-generation technologies. As a Senior Software Support Engineer, you will bridge the gap between cutting-edge development and operational excellence. This role focuses on managing code and processes to ensure seamless functionality and success, offering a mix of technical expertise and leadership in supporting complex workflows.

Key Responsibilities:

• Collaborate with internal development teams to resolve code-related issues swiftly and effectively.
• Develop an in-depth understanding of CI/CD processes and workflows to support external teams efficiently.
• Enhance and refine tools critical to the DevOps ecosystem, ensuring continuous improvement of workflows.
• Develop, refactor, and maintain Python scripts in an embedded Linux environment.
• Write and migrate Jenkins jobs, transitioning tools from multi-jobs to pipeline-based workflows.
• Leverage expertise in Gerrit, GitHub, Jenkins, and Yocto to triage and resolve code management requests.
• Provide proactive support to the AWS System Administrator, addressing potential issues and ensuring security compliance.
• Manage and streamline GitHub and Gerrit workflows to optimize collaboration.
• Oversee code quality and compliance with open-source policies.

Qualifications:

• Expertise in Python development and scripting with a focus on high-quality, maintainable code.
• Strong knowledge of Linux environments and familiarity with embedded systems.
• Proficiency in Git workflows, including GitHub Actions and Git Flow.
• Hands-on experience with CI/CD tools such as Jenkins and Gerrit.
• Strong problem-solving skills with a keen eye for detail.
• Excellent communication and collaboration abilities.
• Familiarity with Yocto, AWS, Black Duck, and Coverity is a significant advantage.
• A solid understanding of DevOps principles and workflows.

This is an exciting opportunity to be at the forefront of open-source software development, where your contributions will directly impact innovation and success. You'll work in a dynamic, collaborative environment with a team that values expertise, problem-solving, and continuous learning. Enjoy a hybrid work setup and access to cutting-edge technologies and workflows that will keep your skills sharp and in demand.

Apply now!

5V Video are acting as an Employment Agency for the purposes of this job vacancy. We offer a reward scheme if you can recommend someone for this position, up to £250 for you and an additional £250 to a charity of your choice, 5V Video are recognised talent solutions experts within Video and Broadcast Technology working across Europe, the UK and North America