Client Support Specialist

Overview

6 Degrees Health is a healthcare cost containment company dedicated to achieving superior results while prioritizing a best-in-class customer and member experience. We leverage both clinical expertise and innovative technology to deliver fair reimbursements and enhance payment accuracy. We are currently seeking a Client Support Specialist to join our fun, fast-paced environment.

Role Summary

6 Degrees Health is excited to welcome you as a Client Support Specialist. In this position, you will take on a more client-facing role that will enhance our partnership with Brokers, Third- Party Administrators, Employers, and Plan Sponsors. Daily tasks will continue to include case management, communication liaison, internal cross-collaboration, and plan calls/video conferences. This is a remote opportunity with connection to our team and leadership via Microsoft Teams and other technologies. Team collaboration is essential to our culture, and we welcome members who are enthusiastic, accountable, and eager to have fun while we work! 

Essential Role Responsibilities

• Build ongoing industry knowledge by attending Fireside chats and similar events held by 6 Degrees Health and our partners 

• Manage account and case resolution to client expectations and goals 

• Follow SOPs for various situations. 

• Exercise independent judgement and leverage industry expertise to address scenarios not covered by predefined SOPs. 

• Lead weekly/biweekly client meetings and monthly/quarterly performance reviews 

• Participate in new plan implementations 

• Educate clients on Reference Based Pricing processes 

• Maintain a pulse on the level of client and case escalation and leverage de-escalation strategies when necessary 

• Complete plan performance reports and other client-specific reports as needed (Smartsheets, case reports, QBR) 

• Document all case and client communications via Salesforce 

• Communicate settlement decisions with supporting plan-specific data 

• Research MediVI and other industry benchmarks to educate clients on most effective payment options 

• Adhere to patient confidentiality requirements and other company policies 

• Other responsibilities or projects as assigned 

Minimum Role Requirements

• 2 years customer service, client-facing experience 

• Account management or case management experience preferred 

• Healthcare background preferred; Reference based pricing experience highly recommended 

Required Skills

• Familiarity with training and development 

• Enjoys face-paced environments 

• Exceptional time and priority management 

• Accountable to deliverables in an autonomous environment 

• Solution-focused in the presence of challenges 

• De-escalation abilities with critical thinking skills 

• Strong organizational skills 

• Clear and concise communication style 

• Commitment to quality 

Essential Role Functions

• Must have the ability to read and understand various process flows and procedures

• Strong internal and external communication skills, both verbal and written

• Must be willing and able to work a 5-day schedule and additional hours beyond regularly scheduled shift to cover vacancies, if necessary

• Must be able to sit or stand for two hours at a time

• Must be able to operate computers and phones to support position requirements

• Strong Microsoft Office Skills are a must

Organizational Benefits 

• Medical, Dental, Vision and Other Outstanding Ancillary Benefits 

• Training and Development Opportunities 

• 10 Paid Holidays 

• 401k Program 

• Remote Work Stipend 

• Unlimited Paid Time Off 

• Calm App Premium Membership 

The base salary range for this position is between $42,000 and $45,000, plus benefits. Please note that the base salary range is a guideline, and that individual compensation will vary based on factors such as overall qualifications, skillsets, competencies, and work location. 

At 6 Degrees Health, we understand that an outstanding team is the building block of any organization. With a solid foundation, achieving our goals becomes a reality. We are dedicated to creating a safe and inclusive environment for our employees, and those in our communities, and we believe that our community is stronger when everyone is included and appreciated. We are committed to learning, listening, and improving, while celebrating the diversity and humanity of all people. We are committed to providing opportunities for engagement in decision making and ensuring safe transparency to express and challenge ideas. 

6 Degrees Health, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. 

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