Clinical Services Manager (Bardy Diagnostics) - Milpitas, CA

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter

We are looking for a Clinical Services Manager to join our Ambulatory Cardiac Monitoring team in our Milpitas, CA office who is passionate about ECG interpretation and helping cardiac patients through our innovative remote patient monitoring technologies. The right individual will join a multi-faceted and fast-paced environment focused on high quality patient care.  Primary duties include, but are not limited to, managing a team of ECG Analysis Technicians, ensuring high quality outcomes for patients and customers, adapting processes and team performance to business needs, developing team members, and achieving metric goals in collaboration with direct reports and peers within leadership.

What You'll Do:
•    Responsible for overseeing the day-to-day workflow of assigned team members while ensuring operational standards and goals are met. 
•    Recruit, hire, and schedule ECG Analysis Technician team members to support daily business needs. 
•    Consistently meet or exceed KPIs for self and team as designated by management.
•    Evaluate team performance and provide guidance, support, recognition, and/or improvement plans. 
•    Proactively track team performance metrics and implement preemptive support to ensure individual and team goals are met.
•    Facilitate ongoing development of staff including, but not limited to, one-on-one meetings, annual performance evaluations, potential promotion opportunities, and implementing corrective action as needed. 
•    Contribute to the strategic management, planning, and leadership of the Clinical Services staff. 
•    Ensure staff compliance with all Company policies and procedures in addition to any state or federal regulation agencies. 
•    Coordinate with the Training & Development team on continuing education for staff. 
•    Stay up to date with current procedures and practices for ECG scanning and report building, including completing ECG/CAM Reports as needed. 
•    Other tasks and duties as assigned. 

What You'll Bring:
•    High school diploma or equivalent.
•    CRAT or CCT certification. If not already certified, must obtain CRAT or CCT within 12 months of hire date.
•    Six (6) months or more experience in a lead, supervisory, or management role. 
•    For internal candidates, must have some experience in an EPM role or higher within the Clinical Services department OR comparable experience in a prior position.
•    One (1) to three (3) years of experience as a Holter, Event, or Telemetry technician with in-depth knowledge and skill of advanced ECG interpretation.
•    External candidates must pass an ECG Interpretation exam prior to hire date.
•    Detailed and advanced knowledge of cardiology, electrophysiology, and related physiology as it applies to cardiac monitoring and ECG reporting. 
•    Proven ability to lead and inspire leadership skills amongst clinical staff.
•    Previous experience and/or ability to speak with internal and external customers articulately and professionally. 
•    Excellent written and verbal communication skills. 
•    Thorough attention-to-detail and documentation skills.
•    Proven analytical and problem-solving skills.
•    Great time management and ability to multi-task and/or prioritize workflow.
•    Excellent PC proficiency level.
•    Must be able to balance team/individual responsibilities and contribute to a positive team culture. 
•    Phenomenal work ethic and desire to provide high quality outcomes (reports) to our customers and patients. 

PREFERRED QUALIFICATIONS
•    Associate degree or two years of college course work preferred. 
•    Prior experience in a managerial role preferred.
•    Three (3) or more years of experience in expert ECG interpretation preferred.
•    Prior experience in a Holter or Telemetry monitoring center preferred. 
•    Prior experience with Nemon or LX Analysis software preferred. 
•    Prior knowledge of medical terminology specific to Cardiology and Electrophysiology preferred. 

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $104,000.00 to $135,000.00. The above range represents the expected salary range for this position. The actual salary rate may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Salary : $104,000 - $135,000