Director of Special Programs

Job Title: Director of Special Programs  

Department: Management 

Reports to: Executive Director 

JOB SUMMARY: The Director of Special Programs is responsible for key elements of 603 Legal Aid’s (603LA) leadership and program management. Encompassing supervisory responsibilities, program oversight, and strategic responsibilities, the Director of Special Programs will supervise 603 Legal Aid's centralized intake unit and manage 603LA initiatives that stem from new funding sources.  This role ensures the successful delivery of client-centered services through an industry-leading statewide intake unit, as well as development and implementation programming that contributes to the overall mission and efficiency of 603 Legal Aid.  

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

1. Supervise and manage the daily operations of 603 Legal Aid’s centralized intake unit, ensuring effective and efficient client-centered service delivery. 
2. Develop and launch initiatives at 603LA based on new funding sources.  
3. Collaborate with organizational leadership to evaluate and enhance the effectiveness of 603LA programs and initiatives. 
4. Ensure compliance with all professional and ethical standards of excellence. 
5. Perform other duties and responsibilities as assigned. 

REQUIRED SKILLS/ABILITIES:  

• Ability to analyze multifaceted programming and execute effective leadership and direction for change. 

• Sound professional judgment, critical thinking, and evaluation skills. 

• Must be able to demonstrate an appropriate manner and sensitivity in dealing with clients and applicants.  

• Excellent oral and written communication competency with attention to detail. 

• Working knowledge of technology and the accurate collection and reporting of data. 

• Exceptional time management and organizational skills. 

• Proficiency in using technology to enhance program delivery and management.  

• Ability to work effectively with a broad range of stakeholders, including prospective clients, 603LA staff, and external partners. 

• Strong leadership and organizational skills, with the ability to manage multiple programs and projects simultaneously.  

• Creative problem-solving skills and the ability to adapt to changing priorities.  

• Knowledge of legal terminology, procedures, and processes, or the ability and motivation to learn. 

• Demonstrated commitment to social justice. 

EDUCATION AND EXPERIENCE:  

• 3-5 years of experience in program management, supervision, or related roles.  

• Juris Doctorate degree from an accredited law school preferred.  

• Familiarity with areas of poverty law or legal aid services is preferred.  

• Experience working with people who have low-income, including at least a working knowledge of trauma-informed service to others. 

• Advanced proficiency in computer technology, including Microsoft Office Suite and client database systems.  

• Experience with technology-driven projects or innovation is a plus. 

• Spanish language or other language skills preferred.  

• Eligibility to practice law in New Hampshire or the ability to obtain licensure preferred. 

SALARY/BENEFITS: This position is full-time (37.5 hours weekly) and considered non-exempt for the purpose of federal wage/hour law. Salary will depend on experience, at a level commensurate with director-level responsibilities, and a robust benefits package that includes health insurance, life and disability insurance, a 403(b)-retirement program, and generous paid time off. 

APPLICATION PROCESS: To apply, submit a cover letter, resume, and three professional references. Applications are accepted on a rolling basis until the position is filled. If reasonable accommodation in the application process is required, please notify us at careers@603legalaid.org. 

603 Legal Aid is an Equal Opportunity Employer. We are committed to building a diverse staff that reflects the communities of low-income and older (age 60 plus) people that we work alongside, and we value equity and inclusion in our workplace. 603 Legal Aid actively seeks applications from Black people, Indigenous people, people of color, people of diverse national origin, the LGBTQ community, people with disabilities, older adults, veterans, people who have lived experience with poverty, and other people belonging to communities that have historically experienced injustice.