Studio Manager

Are you a dynamic leader with a passion for aesthetics, guest experience, and team development? Do you thrive in a fast-paced environment where beauty meets business? If so, we want you to lead our Pittsford studio to the next level!

Job Summary

The Studio Manager is an integral role that plans and directs the day-to-day operations of their assigned studio. This person manages and supports consultative sales, develops strategies to improve customer service, drive studio sales, manages stock levels, and increases profitability. They also ensure client needs are met, complaints are resolved, and service is delivered according to the brand standard. The SM coaches team members to optimal performance, recruits additional team members, and resolves issues as needed. As the primary point of communication for the team, this position requires high attention to detail, strong communication, and organization. This position has direct supervision of the non-clinical team, works in partnership with the Managing Clinical Director, and reports directly to the Regional Business Manager (RBM). 

Essential Responsibilities

• Deliver sales performance and business volume to meet studio financial goals. 
• Responsible for the overall daily management and supervision of employees including but not limited to personnel files, performance reviews and coaching, recruiting and selection, and training.  Includes Performance Management.
• Manages individuals in meeting performance objectives, sales, and development goals.
• Builds a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow 
• Attains comprehensive knowledge of all product and service offerings. 

• Communicate, implement, enforce, and comply with all Chapter policies and procedures both individually and at the studio level. 
• Resolves all client satisfaction issues, incident reports, or identified concerns; escalates to RBM as necessary.  
• Responsible for inventory activities including purchasing, merchandising, stocking, and tracking supplies. 
• Manages the studio financial health and activities including daily deposits, budgeting, revenue projections, and cost of goods control. 

• Plans and facilitates clinic daily huddles, team meetings, on-site trainings, and events. 
• Manages facility standards and maintenance including exterior and interior upkeep, safety, and cleaning. 
• Serves as brand ambassador, conducting community outreach and engagement with the intent of building partnerships with appropriate local businesses and positive brand awareness.
• Gatekeeper of culture, creating a cohesive team who demonstrates our purpose and values. 
• Maintains relationships with all current clients. 

• Conveys organizational changes and company messages in a timely and positive manner. 
• Manages scheduling and coverage of the studio. 
• Fill in for Guest Services (answering phones, scheduling etc.) and Aesthetic Sales Consultant (Visia use, general sales activities, etc.) as needed.
• Exhibit professionalism and behaviors reflective of a leader. 
• Contributes to building positive team morale and recognize accomplishments. 

• Maintains confidentiality and HIPAA compliance. 
• Able to deal with frequent change, delays, or unexpected events. 
• Completes other assigned duties as needed.

Requirements/Qualifications

• Education level: Bachelor’s Degree preferred; Successful sales experience may be substituted for academic credential.  

• Job Related/Industry Experience: A minimum of two (2) years managerial experience; inventory management is preferred. 
• Proven track record of exceeding annual revenue and profit targets 
• Extensive and successful commitment to exceeding customer expectations. 
• Effective leadership skills including multi-tasking, prioritizing, and goal setting/management. 
• Employee engagement to ensure staff and operational success. 

• Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport. 
• Must maintain a high attention to detail. 
• Knowledge of modern office procedures and methods including telephone communications, computer systems, and record keeping. 
• Ability to establish priorities, work independently, and proceed with objectives without supervision. 
• Ability to handle and resolve recurring problems. 

Salary range starts at $65K plus eligibility for monthly incentives. Negotiable based on experience.

Salary : $65,000