What are the responsibilities and job description for the Account Director position at 626?
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Who We Are:
Founded by Philip Revien and Michael Fischer in 2014, 626 provides maintenance expertise on all medical technology equipment manufacturers and modalities. Philip and Michael first met in the maternity ward of a South Florida hospital on June 26, 2012, the day each of their sons were born. The vision for 626 (a tribute to their sons’ birth dates) was also born that day.
The pair began talking and soon realized they shared a common goal— improving patient care. Two years later, 626 was established. What began as two men in a garage, 626 now employs more than 100 employees nationwide and has emerged as one of the fastest-growing third-party company in the healthcare technology management market.
Position: Account Director
Reports to: CCO
Summary/Objectives:
The Account Director will be responsible for managing the overall relationship of an assigned group of existing accounts. Duties will include coordination of monthly and quarterly business reviews, retention of contracted revenue, development of account relationship and expansion of revenue opportunity across all 626 revenue channels. The Account Director will work in partnership with Service Operations to ensure to all commitments of the contracted services are achieved without managing service events.
Essential Responsibilities
- Building and maintaining strong relationships with assigned clients and ensuring client satisfaction as their main point of contact for non-service-related communication.
- Proactively communicate with client to understand needs and expectations including addressing client concerns and resolving issues promptly. Act as liaison between client and internal service team for service-related matters including escalations.
- Coordinate business reviews based on agreed upon cadence and work in partnership with service to monitor overall health of account.
- Identifying new business opportunities within existing client accounts and negotiating pricing and contract terms to ensure profitable business.
- Developing comprehensive account plans including client priorities, strategic initiatives, contact expansion and relationship matrixes.
- Collaborating with internal teams to execute account plans (Pricing, Contracts, Service).
Competencies
- Excellent communication and interpersonal skills
- Customer centric approach and focus on building relationships while managing multiple accounts and priorities
- Strong organizational skills
- Strong sales and negotiating abilities
- Proficiency with Salesforce or similar CRM tool
Supervisory Responsibility
No supervisory responsibilities.
Work Environment
This job operates in the field.
Physical Demands
The physical requirements that are essential to perform this job are to talk and to hear. It will also be required by the employee to frequently stand; walk, lift up to 30 Lbs., to use hands to handle or feel; and reach with hands and arms.
Travel
Employee will be required in this position to travel during work hours within assigned region; 100% of this position requires travel. The position will require only reporting to the main office when necessary and most of the job will be done in the field.
Education and Experience
- 3-5 years Prior Experience in sales, customer service or account management role
- Previous role experience in clinical equipment market or similar market preferred
- Bachelor’s degree in business, marketing or related field
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
626 Opco, LLC provides employment opportunities to all individuals regardless of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability or genetic information. Please note that this job description is not a complete and comprehensive list of duties and responsibilities that are required of the employee. A responsibility or duties can or will change at any time with or without notice.
