Customer Success Manager, Lead

Customer Success Manager, Lead

The Opportunity:

Are you an IT professional who loves building relationships with customers?  If so, our team may be looking for you!

A Customer Success Manager is an established IT professional with an aptitude towards supporting customers through all facets of delivery, from requirements gathering to sharing financial and operational reporting. You will play a key part in designing the engagement model between delivery and client teams, maintaining strategic roadmaps, and engaging experts within delivery teams. You will apply advanced consulting skills and full industry knowledge to support development of complex, innovative solutions. This role requires a self-starter who can think outside the box. 

Join us. The world can’t wait.

You Have:

• 8 years of experience leading IT programs, including controlling or forecasting program risk, schedule, cost, or quality
• Experience developing relationships with clients, government agencies, and stakeholders to understand their technical requirements and provide technical expertise during project discussions
• Experience developing client-ready documentation using clear and concise messaging, including architecture diagrams, strategic roadmaps, or status reports
• Experience presenting to executive stakeholders
• Knowledge of the software delivery lifecycle
• Ability to identify and mitigate technical risks associated with projects and develop contingency plans to address potential challenges
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
• Bachelor’s degree and 8 years of experience in customer relationship management in a technology organization, or Master’s degree and 5 years of experience in customer relationship management in a technology organization

Nice If You Have:

• Experience with Atlassian Suite, including Jira and Confluence
• Experience establishing and documenting repeatable programmatic and technical processes to achieve scale
• Ability to lead a large team in a matrixed environment
• SAFe or Agile Certification

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $84,600.00 to $193,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Salary : $84,600 - $193,000