What are the responsibilities and job description for the Front Desk Agent position at 6345 Activate?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check-ins and check-outs, handle reservations, and address guest inquiries, all while maintaining the highest standards of guest relations.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently while ensuring accuracy in billing and reservations.
- Handle phone systems to respond to inquiries, take reservations, and provide information about the hotel and local area.
- Assist guests with any requests or concerns during their stay, ensuring a positive experience.
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Process payments and maintain accurate records of transactions.
- Support front desk operations by performing administrative tasks as needed.
Qualifications
- Previous experience in hospitality or hotel management is preferred but not required.
- Strong guest relations skills with a focus on providing outstanding customer service.
- Bilingual or multilingual abilities are highly valued to assist diverse clientele.
- Proficiency in using phone systems and basic computer applications relevant to front desk operations.
- Excellent communication skills, both verbal and written, with an ability to interact effectively with guests and team members.
- Attention to detail and strong organizational skills are essential for managing multiple tasks efficiently.
- A positive attitude, professionalism, and a commitment to creating memorable experiences for guests are crucial for success in this role.
Join our team as a Front Desk Agent where you can make a difference in every guest's stay!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Miami Beach, FL 33141 (Required)
Ability to Relocate:
- Miami Beach, FL 33141: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16