Head of SMB Proposition and Go-To-Market, UK and Ireland

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team. Job Description The Head of SMB Proposition and Go-to-Market (GTM) is responsible for the development of customer and distribution partners proposition, ensuring the right proposition is delivered to the right target market, through the right distribution channels, using all available communication and engagement tools. The role is reports to the Head of SMB, UK and Ireland and it is expected to significantly impact revenue and customer base growth. The Head of SMB Proposition and GTM will manage a group of direct reports, working closely with the SMB UK and Ireland Management Team to set and agree objectives that align to the European and segment priorities and annual financial plan. The role holder will be expected to comfortable with matrix management and he/she will also need to engage regularly with a broad set of senior stakeholders throughout the Elavon business and champion initiatives at both a European and segment level. This position requires creativity, tenacity, strong business acumen, highly developed interpersonal skills, and understanding of UK and Ireland SMB needs. The position can either be office or hybrid based in UK, with an expectation of travel as required. Key Accountabilities: Be responsible for the management of direct reports and the alignment of their individual and collective objectives to the European and segment annual priorities and financial plans. Define and deliver winning propositions for SMB and Distribution Partner types, leveraging fact-based analysis of customer needs. Structure / be responsible for external / internal market, customer research. Design and implement a formal field engagement process ensuring all Market Insight from relevant customer and partner facing functions is consolidated and considered within strategic and GTM planning. Be a key business partner of Sales enablement team who own measurement of sales performance KPI, (revenue and product mix) including leading and lagging indicators, and RCA, using this information in the development of GTM plans (internal inputs to planning.) Be a key business partner to the product function and strategic project delivery groups, and understand pipeline, timelines and plan all GTM activity to deliver on an agreed business case. Be fully accountable for the design and implementation, either directly or through shared services, GTM plans incorporating external and internal data points to solve for In Year revenue plan, risks and opportunities at country, vertical, channel and product level (as each may apply in any segment). The outcome of the GTM plan is to deliver on both customer needs and internal financial plan. Work with Shared service functions to effectively utilize the specialism and capacity they offer in the effective execution of a GTM plan. Within this role partner with all segment GTM leads to support any prioritization processes ensuring the best European outcome is delivered. Ensure that the right European over segment specific decisions are taken through effective collaboration with GTM peers, where shared service resources need to prioritize activity. Own the development of the GTM function, and organization process to ensure optimal efficiency, no duplication across functions and continual improvement in expected outcomes from the deployment of GTM plans. Skills / Experience required: Knowledge and experience of proposition commercialisation and effective delivery to market Excellent written and verbal communication skills Experience of managing senior stakeholders within a matrix organisation Ability to work within fast moving and dynamic sales environment Excellent time management skills essential Proven track record of influencing strategic business decisions Highly collaborative individual Experience in and deep understanding of Planning and forecasting processes Knowledge, understanding & interpretation of strategic business plans Knowledge and understanding of Profit and Loss, and the associated revenue and expense impacts of decisions Strong eye for detail; ability to spot and demonstrate trends to senior stakeholders alongside recommended course of action Behaviours / Competencies required: Results Orientation Bias to action Commercial and Financial Acumen Influence and Persuasion Initiative & Pro-activity Relationship Building Organisational Awareness Planning & Organising #LI-CF1 If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company. Benefits: We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine. This is an Elavon posting. Elavon is a part of the U.S. Bank family. Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.