What are the responsibilities and job description for the On-Call Event Server South Congress Hotel position at 6H Management LLC?
Job Description
Job Description
SOUTH CONGRESS HOTEL is hiring for an On-Call Server
The living room for the neighborhood, South Congress Hotel, is an 83-room boutique hotel designed to be a community activity hub. A place for travelers and locals alike, the hotel has three restaurants, a coffee bakeshop, a rooftop pool, an award-winning Lobby Bar, and two retail spaces, in addition to a range of community events programming open to all. All locally owned, all right at the doorstep of Austin's favorite street.
What you'll do :
- Review BEOs and connect with the Banquet Manager / Captain for menu details and special instructions
- Ensure event space is set up and the correct equipment is in place as required
- Assist in event preparation by setting up tables, place settings, buffets, bar supplies, etc.
- Greet all guests in close proximity and make each feel important by providing a genuine welcome
- Prepare and serve beverages during the event; check guests' identification to verify minimum age requirements for consumption of alcoholic beverages
- Maintain open communication with kitchen staff, informing them immediately of any requested changes
- Serve guests in a warm, courteous, professional, and efficient manner and always follow up on any requests
- Ensure quality and presentation of food after serving and see to each guest’s special needs, including any allergies or dietary restrictions
- Promptly and quietly remove dirty dishes from tables as guests finish courses and take them to the dish room for cleaning
- Clean up after the event : re-set tables, return any equipment, sweep, mop, etc. as needed
- Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
- Ensure open lines of communication with all departments and management via email, logbooks,
meetings, etc. to ensure all needs of the outlet are met
Who you are :
procedure manuals
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees :
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
