What are the responsibilities and job description for the Entry Level Customer Support Representative position at 6M Executives?
We are a leading business agency built on the pillars of hard work, determination, persistence and the pursuit to provide quality services for any brand we partner with. We believe that great ideas and success stem from working cohesively and collaboratively under a unanimous goal.
Today, 6M Executives has recently signed a new partnership with a client in the technology sector and we are contracted to provide business development and customer service solutions to their Dallas target market. As the Entry Level Customer Support Representative, you will serve as a primary point of contact between the client and consumers in the Dallas area. Your primary responsibility will be to communicate directly with the client, provide appropriate service solutions, and maintain a quality relationship to ensure resolution, repeat business, and client retention. This role requires a dedicated, visionary leader to work in a future-focused team striving to deliver quality business solutions for our client.
Key Responsibilities of the Entry Level Customer Support Representative:
- Execute client service and support strategies that ensure client satisfaction, achieve sales targets, handle complaints effectively, and result in quality solutions.
- Establish strong relationships with clientele to ensure long-term satisfaction and retention
- Build rapport and trust with clients to uncover their needs and provide service recommendations best suited to those needs
- Escalate complex and urgent matters to the appropriate department chair or manager
- Utilize fact-based and value-driven communication to boost engagement, customer acquisition, and retention
- Assist the Senior Key Account Manager in managing client relationships and achieving long-term goals for sustained success.
- Forecast and set sales quotas based on client growth objectives.
- Stay updated on products, services, and promotions to create opportunities for upselling and cross-selling.
- Support the Recruiting and Talent Acquisition team by actively sourcing top talent through headhunting, candidate sourcing, and virtual career fairs.
- Uphold our company's core values and mission.
What Our Entry Level Customer Support Representatives Bring to the Table:
- You are solution-oriented and proactive in providing quality ideas, answers, and resolutions.
- You are a communication expert and possess an uncanny ability to build relationships with multiple personalities.
- You excel in self-analysis and self-management to drive personal performance.
- You are self-manageable and do not get distracted when it comes time to focus.
- You thrive on challenges and believe that growth comes from stepping out of your comfort zone.
Required Education and Experience:
- Bachelor’s degree in Entrepreneurship, Business Management, or Marketing from a four-year college or university.
- 1-2 years of experience in a sales, client-facing, or leadership role.
- An equivalent combination of education and experience is also acceptable.
Job Type: Full-time
Pay: $42,378.26 - $55,036.18 per year
Schedule:
- Day shift
- Weekends as needed
Work Location: In person
Salary : $42,378 - $55,036