Vice President of Training & Operations Services

Company Background

7 Brew is a rapidly expanding drive thru beverage experience with over 340 locations across 32 states in the US. We are one of the fastest-growing QSR brands in the world, with plans to open more than 200 additional domestic locations in 2025. We're passionate about crafting delicious and unique beverages while providing a fast and friendly customer experience. We believe in creating a vibrant and energetic work environment where our team members can thrive and grow. Our mission is to cultivate kindness one tasty drink at a time. 

Job Summary 

The Vice President of Training will be responsible for designing, implementing, and overseeing training programs that empower our 7 Brew family of franchise partners, and corporate employees to excel in their roles. This role will develop a world-class learning framework that enhances operational excellence, strengthens company culture, and ensures consistency across all locations. The VP of Training will work cross-functionally with Operations, HR, Marketing, and Franchise Development to create scalable training solutions that drive performance, efficiency, and outstanding guest experience. 

Key Responsibilities 

LMS Development & Implementation 

• Lead the end-to-end implementation of a new Learning Management System (LMS), including vendor selection, configuration, testing, and launch. 
• Collaborate with IT, HR, and business leaders to ensure seamless LMS integration with other internal systems. 
• Develop and manage governance for LMS usage, including user access, content organization, and reporting. 
• Monitor LMS analytics and feedback to continuously optimize the learning experience. 

 Training Strategy & Leadership 

• Develop and execute a comprehensive training strategy aligned with 7 Brew’s mission, values, and growth objectives. 
• Establish KPIs to measure training effectiveness and ensure continuous improvement. 
• Partner with senior leadership to align training initiatives with business priorities. 

Training Program Development & Execution 

• Design and implement a best-in-class training curriculum for Brewistas, stand leaders, franchisees, and corporate employees. 
• Oversee onboarding programs to ensure new team members and franchisees quickly assimilate into the 7 Brew culture and operations. 
• Oversee the creation and maintenance of training content, including digital learning platforms, in-person workshops, video modules, and interactive simulations. 
• Ensure training materials are up to date with evolving brand standards, menu offerings, and operational procedures. 

Franchise & Corporate Support 

• Collaborate with Franchise Development and Franchise Operations to provide training programs that support new store openings, franchisee success, and ongoing education. 
• Develop leadership training initiatives to support career growth within the organization. 
• Leverage technology to enhance learning experiences, including LMS (Learning Management Systems) and mobile training solutions. 
• Stay ahead of industry trends and implement innovative training methods that improve engagement and retention. 
• Culture, Engagement, and Adoption 
• Champion the 7 Brew culture through training programs that reinforce our commitment to kindness, speed, quality, and community. 

Qualifications & Experience 

• 10 years of experience in training, learning & development, or operations leadership, preferably in the QSR, retail, or hospitality industries. 
• Proven experience designing and scaling training programs for a high-growth, multi-unit organization. 
• Strong understanding of adult learning principles and training methodologies. 
• Experience implementing and managing Learning Management Systems (LMS). 
• Exceptional leadership, communication, and relationship-building skills. 
• Ability to travel frequently to support training efforts across multiple locations. 
• Passion for the 7 Brew brand, values, and mission.