What are the responsibilities and job description for the Totem Rewards Representative position at 7 Cedars Resort?
Job Details
Job Summary
7 Cedars Casino offers an exciting environment for guests to enjoy top-notch entertainment, dining, and gaming experiences. Our Totem Rewards program is central to enhancing guest loyalty and satisfaction, and we are looking for a friendly and motivated individual to join our team as a Totem Rewards Representative! Apply now! Totem Rewards Representatives at 7 Cedars Casino are responsible for promoting and managing the casino's loyalty program. They work directly with casino members to enroll them in the program, assist with their accounts, process rewards and promotions all with the goal to enrich our members experience at 7 Cedars!
*Native American hiring preference for qualified candidates.
ESSENTIAL FUNCTIONS
- Serve as a customer service concierge to 7 Cedars Casino; greets and provides information concerning casino programs and amenities, off-site attractions, and players club rewards.
- Sign up new memberships into the Totem Rewards Players Club
- Access member accounts to assist with point verification, point redemption, etc.
- Promote club membership and provide information to potential members
- Promote and carry out customer promotions
- Selling of event tickets and tournament buy-ins
- Maintains confidential information
- Stocking promotional gifts and supplies
- The ability to Public speak proficiently
- Carry out Pit Clerk duties as needed
- Must exercise confidentiality and discretion on a daily
- Perform miscellaneous duties as assigned
- Must follow all safety rules and regulations
- Follow all general and department policies and procedures
QUALIFICATIONS
- High School Diploma or GED equivalent required
- Two years of related customer service experience; gaming experience preferred
- Excellent communication skills
- Must be 21 years or older
- Ability to multi-task and maintain focus in a high volume, fast paced environment
- Ability to public speak and use a microphone to promote club events
- Proficient with computers including Outlook, Word, Excel, Access and Photoshop
Why work for 7 Cedars?
Located on the scenic Olympic Peninsula, resort properties include 7 Cedars Casino Hotel, Cedars at Dungeness Golf Course, and the Longhouse Market & Deli. Our goal is to achieve success by delivering a fun, friendly, and personable experience, The 7 Cedars Resort Experience, to everyone!
We strive to provide a competitive and comprehensive benefits package for our employees. Full-time employees are eligible for health insurance (medical/dental/vision), paid vacation and sick time, 6 paid holidays plus 1 floating holiday, employer paid life insurance, wellness reimbursement programs, a shared leave program, and more!
All 7 Cedars employees enjoy free access to our employee assistance program, resort and local discounts including 50 cents/gallon off on fuel, 50% employee meals while on the clock and 20% otherwise, free golf, and the list goes on and on! All employees also have the option to join our 401K plan with no waiting period and a 4% company match, enroll in supplemental insurance, and have free access to a Merrill Lynch financial advisor.
Salary : $17 - $20
