What are the responsibilities and job description for the Casino Ambassador position at 7 Cedars?
Job Details
Job Location: 7 Cedars Casino - Sequim, WA
Position Type: Full Time
Salary Range: $19.88 - $23.86 Hourly
Job Shift: Varied
Job Summary
Located on the scenic Olympic Peninsula, resort properties include 7 Cedars Casino Hotel, Cedars at Dungeness Golf Course, and the Longhouse Market & Deli. Our goal is to achieve success by delivering a fun, friendly, and personable experience, The 7 Cedars Resort Experience, to everyone!
We strive to provide a competitive and comprehensive benefits package for our employees. Full-time employees are eligible for health insurance (medical/dental/vision), paid vacation and sick time, 6 paid holidays plus 1 floating holiday, employer paid life insurance, wellness reimbursement programs, a shared leave program, and more!
All 7 Cedars employees enjoy free access to our employee assistance program, resort and local discounts including 50 cents/gallon off on fuel, 50% employee meals while on the clock and 20% otherwise, free golf, and the list goes on and on! All employees also have the option to join our 401K plan with no waiting period and a 4% company match, enroll in supplemental insurance, and have free access to a Merrill Lynch financial advisor.
Job Location: 7 Cedars Casino - Sequim, WA
Position Type: Full Time
Salary Range: $19.88 - $23.86 Hourly
Job Shift: Varied
Job Summary
- Native American hiring preference for qualified candidates.
- Consistently exhibits an upbeat and positive attitude at all times; greets customers and answers inquiries
- Assists the Player's Club with special events, tournaments and promotions and particularly in managing the overall customer experience
- Analyze player accounts and information
- Ability to perform all Totem Rewards Representative duties
- Maintain daily tracking logs
- Address and provide resolution to guest complaints and concerns
- Assists Host with player development initiatives
- Use comps and amenities to properly reward players and build loyalty to 7 Cedars Casino
- Responsible for assisting the casino host(s) and casino floor staff in delivering comps
- Maintains accurate headcounts in the VIP Lounge
- Informs customers as to upcoming special events and promotions
- Maintains high level of visibility throughout Casino
- Interacts and visits with customers to develop customer loyalty
- Identifies potential club members from direct observation of slot and table customers on the floor.
- Approaches customers in a professional manner and attempts to gain their enrollment in the club.
- Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
- Must exercise confidentiality and discretion on a daily basis
- Perform miscellaneous duties as assigned
- Must follow all safety rules and regulations
- Follow all general and department policies and procedures
- High School Diploma or GED equivalent required
- Two years of customer service experience; gaming experience preferred
- Must be 21 years of age or older
- Ability to focus in a high volume, fast paced environment
- Proficient in Microsoft Excel, Word, Access, Outlook and Photoshop
- Ability to foster a cooperative work environment
- Ability to public speak and use microphone to promote club events
- Must possess outstanding interpersonal communications skills to effectively interface with guests and/or team members
- Strong organization, prioritization and multi-tasking skills
- Strong attention to detail, and a commitment to quality
- Highly adaptable with the ability to adjust to change in a positive manner
Located on the scenic Olympic Peninsula, resort properties include 7 Cedars Casino Hotel, Cedars at Dungeness Golf Course, and the Longhouse Market & Deli. Our goal is to achieve success by delivering a fun, friendly, and personable experience, The 7 Cedars Resort Experience, to everyone!
We strive to provide a competitive and comprehensive benefits package for our employees. Full-time employees are eligible for health insurance (medical/dental/vision), paid vacation and sick time, 6 paid holidays plus 1 floating holiday, employer paid life insurance, wellness reimbursement programs, a shared leave program, and more!
All 7 Cedars employees enjoy free access to our employee assistance program, resort and local discounts including 50 cents/gallon off on fuel, 50% employee meals while on the clock and 20% otherwise, free golf, and the list goes on and on! All employees also have the option to join our 401K plan with no waiting period and a 4% company match, enroll in supplemental insurance, and have free access to a Merrill Lynch financial advisor.
Salary : $20 - $24
