Totem Rewards Representative - 7 Cedars

Join the 7 Cedars Casino team and become the heart of our guest experience! As a Totem Rewards Rep, you'll welcome guests, assist with rewards program sign-ups, and help create memorable moments for every visitor. If you're friendly, outgoing, and love providing top-tier customer service — this role is for you! The Totem Reward Representative provides excellent front line customer service to our guests. Totem Reward Representatives assist players with sign-ups; access member accounts; provide information about Resort services and upcoming events and assists with promotions.

*Native American hiring preference for qualified candidates.

ESSENTIAL FUNCTIONS

• Serve as a customer service concierge to 7 Cedars Casino; greets and provides information concerning casino programs and amenities, off-site attractions, and players club rewards.
• Sign up new memberships into the Totem Rewards Players Club
• Access member accounts to assist with point verification, point redemption, etc.
• Promote club membership and provide information to potential members
• Promote and carry out customer promotions
• Selling of event tickets and tournament buy-ins
• Maintains confidential information
• Stocking promotional gifts and supplies
• The ability to Public speak proficiently
• Carry out Pit Clerk duties as needed
• Must exercise confidentiality and discretion on a daily
• Perform miscellaneous duties as assigned
• Must follow all safety rules and regulations
• Follow all general and department policies and procedures

QUALIFICATIONS

• High School Diploma or GED equivalent required
• Two years of related customer service experience; gaming experience preferred
• Excellent communication skills
• Must be 21 years or older
• Ability to multi-task and maintain focus in a high volume, fast paced environment
• Ability to public speak and use a microphone to promote club events
• Proficient with computers including Outlook, Word, Excel, Access and Photoshop

Why work for 7 Cedars?

Located on the scenic Olympic Peninsula, resort properties include 7 Cedars Casino Hotel, Cedars at Dungeness Golf Course, and the Longhouse Market & Deli. Our goal is to achieve success by delivering a fun, friendly, and personable experience, The 7 Cedars Resort Experience, to everyone!

We strive to provide a competitive and comprehensive benefits package for our employees. Full-time employees are eligible for health insurance (medical/dental/vision), paid vacation and sick time, 6 paid holidays plus 1 floating holiday, employer paid life insurance, wellness reimbursement programs, a shared leave program, and more!

All 7 Cedars employees enjoy free access to our employee assistance program, resort and local discounts including 50 cents/gallon off on fuel, 50% employee meals while on the clock and 20% otherwise, free golf, and the list goes on and on! All employees also have the option to join our 401K plan with no waiting period and a 4% company match, enroll in supplemental insurance, and have free access to a Merrill Lynch financial advisor.

Job Type: Full-time

Pay: $17.23 - $21.01 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $21