What are the responsibilities and job description for the Field Training Consultant - Dallas/Ft Worth, TX position at 7-Eleven, Inc.?
▶ Who we are
With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.
▶ How we lead
At 7-Eleven we are guided by our Leadership Principles.
- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do the Right Thing
- Be Accountable
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
▶ About This Opportunity
Responsibilities
The Field Training Consultant helps new and existing Field Operations and Store Support Center employees and
Franchisees gain the knowledge and skills necessary to run profitable stores with high brand standards. Field Training
Consultants are also responsible for continuously improving and maximizing their impact on the Training Centers,
Training Center Associates, and Learners they support.
KEY DUTIES AND RESPONSIBILITIES:
• Use communication, coaching and feedback skills to deliver training programs.
• Manage all aspects of the learning experience, including: application check scheduling, supply orders,
facilitation, and evaluation of learners.
• Provide feedback (both written and verbal) throughout the training program.
• Communicate progress to field representatives within appropriate timeframes.
• Provide prompt, efficient and courteous service and interactions with learners and respond to their concerns in
a professional manner.
• Motivate store teams and learners to increase sales and ensure efficiency to promote good customer service.
• Maintain the Training Center to defined standards and immediately address issues in the Training Center or
training store with ops team.
• Collaborate with and influence the Training Center Store Manager/FC or AL/MM or ML to motivate store staff to
execute all processes to standards.
• Serve as a role model for store staff and learners on good customer service, effective customer complaint
resolution, executing bank policies to standard, and all quality and cleanliness processes.
Qualifications
EDUCATION AND EXPERIENCE:
EDUCATION: Bachelors/4 Yr Degree
YEARS OF RELEVANT WORK EXPERIENCE: 3 years
YEARS OF MANAGEMENT EXPERIENCE: 3 years
CERTIFICATIONS / LICENSES: CPLP, SPHR, PHR, APTD, CPTD
MUST BE WILLING AND ABLE TO TRAVEL UP TO 50%
Spanish bilingual is a plus
SPECIFIC KNOWLEDGE AND SKILLS:
• Adept and leveraging technology for communication
• Strong skills using the Microsoft Office Suite (Word, PPT, Excel)
• Previous Operations experience in a retail or restaurant environment
• Previous experience as a Multi-Unit Manger or high volume single store location preferred
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