Manager, Driver Ops, S&O [Market Insight]

▶ Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90 years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. 

▶ How we lead

At 7-Eleven we are guided by our Leadership Principles.

1. Be Customer Obsessed
2. Be Courageous with Your Point of View
3. Challenge the Status Quo
4. Act Like an Entrepreneur
5. Have an “It Can Be Done” Attitude
6. Do the Right Thing
7. Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

▶ About This Opportunity

7NOW is the ecommerce division of 7-Eleven, dedicated to revolutionizing convenience e-commerce and delivery across the United States. Our mission is to serve our community by connecting our ecommerce customers with merchant partners, supported by local gig-economy drivers. As part of our integrated approach, Skipcart, which is the last mile delivery business unit of 7-Eleven, plays a crucial role in ensuring swift and efficient deliveries.

We are seeking a skilled and motivated Manager, Driver Operations S&O, Market Insight to join our dynamic team. You will play a vital role in understanding market trends, identifying growth opportunities, and enhancing operational efficiency within the Skipcart team. As a manager, you will be responsible for formulating and executing Market Specific Driver Strategies based on market dynamics, business goals, and regulatory requirements to ensure sustained growth and competitiveness. Your expertise will be pivotal in shaping strategies for sustainable growth and improvement across various markets.

Responsibilities

• Driver Incentive Strategy: Design and deploy dynamic incentive programs that strategically optimize driver efficiency based on market conditions.
• Driver Engagement and Retention: Implement communication strategies to keep drivers informed about earnings and potential efficiency improvements through new features and initiatives. Lead the development, launch, and management of these initiatives.
• Root Cause Analysis: Collaborate with the operations team to discern the underlying factors influencing market and driver behavior. Formulate and design strategic initiatives aimed at enhancing market performance.
• Data Analysis: Utilize data-driven approaches to analyze real-time driver activity. Develop predictive models to forecast driver efficiency in specific areas and during peak hours, ensuring optimal performance to meet customers’ delivery needs.
• Market Research: Stay up to date with industry trends, competitor practices, and evolving gig-economy demands. Leverage this information to continuously refine our driver efficiency strategies.
• Collaboration and Partnerships: Collaborate with cross-functional teams, including Operations, Analytics & Data Science, and Product, to seamlessly integrate driver insights into efficiency optimization efforts. Foster partnerships with external stakeholders to enhance the overall driver experience.
• Flexible Solutions: Identify and explore flexible driver efficiency solutions and innovative rewards/perks to ensure an engaged driver community that adapts to changing market conditions and consistently enjoys positive experiences delivering with Skipcart.
• Performance Monitoring: Own and analyze key business metrics related to P&L in each market. Collaborate with finance and operations teams to implement improvement initiatives. Regularly report insights to leadership, enabling informed decision-making.
• Continuous Improvement: Establish a mechanism to regularly evaluate operational processes and strategies. Identify areas for improvement and design initiatives to continuously optimize our operations, fostering a culture of continuous improvement.
• Compliance: Ensure all driver efficiency initiatives adhere to local labor laws, gig-economy standards, and relevant regulations. Maintain compliance to uphold ethical and legal standards in our operations.

SPECIFIC KNOWLEDGE AND SKILLS:

• Bachelor’s degree in Business, Economics, Data Science, or a related field.
• Proven experience (4-6 years) working with data analysis cost optimization, and financial analysis.
• Proficiency in complex SQL queries for data extraction and manipulation, MS Excel, and data visualization platforms.
• Strong analytical and problem-solving skills with the ability to draw insights from complex data sets.
• Excellent communication skills, both written and verbal, with the ability to convey technical insights to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and Insatiable intellectual curiosity.
• Experience in the gig economy, food delivery, or logistics industries is a plus.
• Additional professional certifications in strategy, analytics, or relevant areas are advantageous.
• Master's degree is a plus.