Sr Manager, Network Services

▶ Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90 years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. 

▶ How we lead

At 7-Eleven we are guided by our Leadership Principles.

1. Be Customer Obsessed
2. Be Courageous with Your Point of View
3. Challenge the Status Quo
4. Act Like an Entrepreneur
5. Have an “It Can Be Done” Attitude
6. Do the Right Thing
7. Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

▶ About This Opportunity

Summary:

The Sr. Manager, Networking Services is responsible for overall network management for the enterprise operating as a tower within IT Network and Telecommunications Services. This role is responsible for delivery of networking services for stores, corporate & regional offices, on-prem datacenters and cloud environments. This includes technologies, processes, roadmap, and strategy that is positively impactful to the enterprise productivity. This role will provide vision for enabling the continuous delivery of superior support for infrastructure’s internal customers. In addition, this position is responsible for project management for large initiatives, developing the team by providing consultation services as well as identifying knowledge base training opportunities for future planning and development of IT resources. This role will lead daily support and ongoing improvement opportunities.

Duties and Responsibilities:

• Supervises, hires, trains, evaluates, motivates and mentors a team of IT professionals specializing in network support.
• Accountable for network planning, architecture, design, and implementation.
• Accountable to manage the IT budget as it relates to network and telephony systems globally.
• Encourages a culture of innovation and collaboration with internal and external stakeholders to meet business objectives effectively and efficiently.
• Analyzes, develops, recommends, and implements solutions to support business strategies as well as meet business and regulatory requirements.
• Manages competing priorities successfully and directs resources and organizational communications as appropriate.
• Provides collaborative support for business and IT initiatives requiring network solutions.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions.
• Performs other duties and functions as assigned

Education Requirements:

• Bachelor’s Degree or equivalent education and experience

 Experience Requirements:

• 10 years professional IT Infrastructure management experience
• 5 years of experience working with network technologies like Cisco, Juniper, Palo Alto, AWS/Azure cloud networking.
• 5 years working in the retail vertical with firsthand experience with retail store challenges and solutions for large scale network operations.
• Ability to lead and motivate people leaders, demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling, and motivating staff.
• Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction and adherence to standards.
• Ability to demonstrate abstract reasoning, critical thinking, and problem resolution skills

Skill Requirements:

• Senior stakeholder management experience
• Strong customer service orientation.
• Ability to keep abreast of new technological and or/procedural developments and demonstrate knowledge and expertise with software tools and an ability to evaluate solutions.
• Ability to deal with and resolve ambiguity.
• Strong leadership, planning and project management skills.
• Excellent time management skills and ability to multi-task and track multiple projects concurrently
• Ability to perform repeated bending, standing, and reaching
• Ability to occasionally lift up to 40 pounds