What are the responsibilities and job description for the Field Training Consultant position at 7-ELEVEN?
With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.
About This Opportunity:
The Field Training Consultant helps new and existing Field Operations and Store Support Center employees and
Franchisees gain the knowledge and skills necessary to run profitable stores with high brand standards. Field Training
Consultants are also responsible for continuously improving and maximizing their impact on the Training Centers,
Training Center Associates, and Learners they support.
RESPONSIBILITIES:
Use communication, coaching and feedback skills to deliver training programs.- Facilitate Instructor Led Classes that drive and support company Leadership Principles that help attendees build communication and interpersonal skills; and develop critical thinking and problem solving abilities through small group activities and modules.
- Manage all aspects of the learning experience, including application check scheduling, supply orders,
- Provide feedback (both written and verbal) throughout the training program.
- Communicate progress to field representatives within appropriate timeframes.
- Provide prompt, efficient and courteous service and interactions with learners and respond to their concerns in
- Motivate store teams and learners to increase sales and ensure efficiency to promote good customer service.
- Maintain the Training Center to defined standards and immediately address issues in the Training Center or
- Collaborate with and influence the Training Center Store Manager/FC or AL/MM or ML to motivate store staff to
- Serve as a role model for store staff and learners on good customer service, effective customer complaint
Qualifications:
EDUCATION AND EXPERIENCE:
EDUCATION: Bachelors/4 Yr Degree
YEARS OF RELEVANT WORK EXPERIENCE: 3 years
YEARS OF MANAGEMENT EXPERIENCE: 3 years
CERTIFICATIONS / LICENSES: CPLP, SPHR, PHR, APTD, CPTD
MUST BE WILLING AND ABLE TO TRAVEL UP TO 50%
SPECIFIC KNOWLEDGE AND SKILLS:
- Adept and leveraging technology for communication
- Strong skills using the Microsoft Office Suite (Word, PPT, Excel)
- Previous Operations experience in a retail or restaurant environment
- Previous experience as a Multi-Unit Manager or high-volume single store location preferred
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.
About This Opportunity:
The Field Training Consultant helps new and existing Field Operations and Store Support Center employees and
Franchisees gain the knowledge and skills necessary to run profitable stores with high brand standards. Field Training
Consultants are also responsible for continuously improving and maximizing their impact on the Training Centers,
Training Center Associates, and Learners they support.
RESPONSIBILITIES:
Use communication, coaching and feedback skills to deliver training programs.- Facilitate Instructor Led Classes that drive and support company Leadership Principles that help attendees build communication and interpersonal skills; and develop critical thinking and problem solving abilities through small group activities and modules.
- Manage all aspects of the learning experience, including application check scheduling, supply orders,
- Provide feedback (both written and verbal) throughout the training program.
- Communicate progress to field representatives within appropriate timeframes.
- Provide prompt, efficient and courteous service and interactions with learners and respond to their concerns in
- Motivate store teams and learners to increase sales and ensure efficiency to promote good customer service.
- Maintain the Training Center to defined standards and immediately address issues in the Training Center or
- Collaborate with and influence the Training Center Store Manager/FC or AL/MM or ML to motivate store staff to
- Serve as a role model for store staff and learners on good customer service, effective customer complaint
Qualifications:
EDUCATION AND EXPERIENCE:
EDUCATION: Bachelors/4 Yr Degree
YEARS OF RELEVANT WORK EXPERIENCE: 3 years
YEARS OF MANAGEMENT EXPERIENCE: 3 years
CERTIFICATIONS / LICENSES: CPLP, SPHR, PHR, APTD, CPTD
MUST BE WILLING AND ABLE TO TRAVEL UP TO 50%
SPECIFIC KNOWLEDGE AND SKILLS:
- Adept and leveraging technology for communication
- Strong skills using the Microsoft Office Suite (Word, PPT, Excel)
- Previous Operations experience in a retail or restaurant environment
- Previous experience as a Multi-Unit Manager or high-volume single store location preferred
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
