Sr Manager, Telecom Services

Job: Sr. Manager Telecommunications and Voice Services

Summary

The Sr. Manager, Telecommunications and Voice Services is responsible for overall telecommunications management for the enterprise operating as a tower within IT Network and Telecommunications Services. This role is responsible for delivery of telecommunications services for stores, corporate & regional offices, on-prem datacenters and cloud environments. This includes technologies, processes, roadmap, and strategy that is positively impactful to the enterprise productivity. This role will provide vision for enabling the continuous delivery of superior support for infrastructure’s internal customers. In addition, this position is responsible for project management for large initiatives, developing the team by providing consultation services as well as identifying knowledge base training opportunities for future planning and development of IT resources. This role will lead daily support and ongoing improvement opportunities.

Duties And Responsibilities

• Supervises, hires, trains, evaluates, motivates, and mentors a team of IT professionals specializing in telecommunications support.
• Accountable for telecommunications planning, design, and implementation.
• Accountable to manage the IT budget as it relates to telecommunications and telephony systems globally.
• Encourages a culture of innovation and collaboration with internal and external stakeholders to meet business objectives effectively and efficiently.
• Analyzes, develops, recommends, and implements solutions to support business strategies as well as meet business and regulatory requirements.
• Manages competing priorities successfully and directs resources and organizational communications as appropriate.
• Provides collaborative support for business and IT initiatives requiring network solutions.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions.
• Performs other duties and functions as assigned
  
  

Education Requirements

• Bachelor’s Degree or equivalent education and experience
  
  

Experience Requirements

• 10 years professional IT management experience
• 5 years of experience working with telecommunications/voice technologies like VoIP, Contact Center solutions call routing and scripting, MPLS, mobile and wireline internet services.
• 5 years working in the retail vertical with firsthand experience with retail store challenges and solutions for large scale operations.
• Ability to lead and motivate people leaders, demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling, and motivating staff.
• Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction and adherence to standards.
• Ability to demonstrate abstract reasoning, critical thinking, and problem resolution skills
  
  

Skill Requirements

• Senior stakeholder management experience
• Strong customer service orientation.
• Ability to keep abreast of new technological and or/procedural developments and demonstrate knowledge and expertise with software tools and an ability to evaluate solutions.
• Ability to deal with and resolve ambiguity.
• Strong leadership, planning and project management skills.
• Excellent time management skills and ability to multi-task and track multiple projects concurrently
• Ability to perform repeated bending, standing, and reaching
• Ability to occasionally lift up to 40 pounds
  
  

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.