Clinical Care Coordinator

Partnering With Physicians To Provide Best In Class Patient Care

Founded in 2002, Integrated Oncology Network is committed to helping our physicians deliver the right care, at the right time and in the right setting. We strongly believe that preserving the independent practice of medicine where patients are cared for closer to home and surrounded by our dedicated clinicians yields better outcomes. By creating a care continuum between our clinicians, patients and their support networks we deliver an unparalleled approach to the patient’s care journey.

Purpose:

The Clinical Care Coordinator is responsible for the daily planning, organization, delegation, and completion of patient care.

Responsibilities/Essential Functions (other duties as assigned):

· Prioritizes, organizes, and individualizes multidisciplinary plan of care for treatment in a timely manner.

· Acts as a liaison with the verification and authorization departments.

· Ensures patient education is conducted and documented with patients and families.

· Seeks consultation from appropriate resources/ departments as required to expedite treatment. Provides patient with any needed resources.

· Acts as a liason and communicates and coordinates with patient caregiver, healthcare professionals both internal and external, and alternative patient settings as necessary.

· Obtains medication insurance authorization from appropriate sources, in a timely manner.

· Sends all prescriptions (premeds and injectable meds) to cCare pharmacy or coordinates with patients preferred pharmacy.

· Schedules all cycles of infusions and related injections in the EMR.

· Coordinates infusions with M.D./N.P. visits.

· Effectively uses all resources necessary to provide the best possible care of patients and families.

· Successfully completes other duties and projects as assigned.

Experience, Qualifications/Education:

· High School Diploma or equivalent required

· Approximately five years clerical experience and knowledge of all aspects of clerical duties in the healthcare setting; experience with orientation and training Current CPR certification required

· Knowledge of computer/telephony support, preferably in a health care environment

· Strong customer service background, preferably in health care environment

· Excellent verbal communication skills

· Competence with computer processing functions and other standard office equipment

· Ability to manage and prioritize multiple tasks

· Ability to calmly and professionally resolve customer issues with diplomacy and tact

· Ability to work independently with minimal supervision

· Strong organizational skills

Working Conditions:

· This position functions primarily indoors in a medical / business environment. Employee may be subject to blood borne pathogens, radiation, bio waste and other medically-related factors, with exposure to moderate noise levels.

· Visual acuity to read and compute screen and paper documents; close and distance vision, peripheral vision depth perception, ability to adjust focus; hearing acuity to converse with staff and customers;ability to walk, stoop, bend, kneel, and lift and move 25 pounds on a regular basis; ability to sit for hours at a time. Employee will be exposed to moderate noise levels, interruptions, and occasionally asked to work evening and weekends as needed.