What are the responsibilities and job description for the Director of Concierge position at 710 Labs?
710 Labs is an award-winning multi-state cannabis brand obsessed with making the richest flavored, organic, small batch cannabis on the planet. We are the OGs that hand select and hunt exotic cultivars from the most renowned breeders. We collaborate with artists such as Richard Prince, LSD World Peace, Astral Oracles, The Elder Statesman and Camp High among others for exclusive accessories and product drops.
At 710 Labs, our mission is simple: to disrupt the industry through obsessive quality. We believe in quality over everything – quality people, quality thinking, quality expression, quality of life. We believe in open communication and genuine collaboration where everyone has a voice. We rise together as a team and as an industry.
Come join us.
The Concierge Director will lead a team of representatives who provide the highest level of service to our most important customers. 710 Labs is a brand uniquely positioned to deliver the cannabis industry’s first true white glove service, delivering the highest quality product to truly discerning customers.
This role requires someone who will lead by example. Part advocate, part trainer, part analyst, the Director of Concierge will hire and train a team of representatives who will operate across states to build a direct relationship between 710 and our customers. The Director will define what our best customers need and want, articulate those needs to functions across 710.
Responsibilities Include:
At 710 Labs, our mission is simple: to disrupt the industry through obsessive quality. We believe in quality over everything – quality people, quality thinking, quality expression, quality of life. We believe in open communication and genuine collaboration where everyone has a voice. We rise together as a team and as an industry.
Come join us.
The Concierge Director will lead a team of representatives who provide the highest level of service to our most important customers. 710 Labs is a brand uniquely positioned to deliver the cannabis industry’s first true white glove service, delivering the highest quality product to truly discerning customers.
This role requires someone who will lead by example. Part advocate, part trainer, part analyst, the Director of Concierge will hire and train a team of representatives who will operate across states to build a direct relationship between 710 and our customers. The Director will define what our best customers need and want, articulate those needs to functions across 710.
Responsibilities Include:
- Hire, lead, manage and develop a team of Concierge Representatives.
- Create and evangelize a guidebook for successful concierge engagement at 710 Labs
- Continuously mentor and coach Concierge Representatives
- Identify needs such as product requests, merchandise and accessories, services, and events that deepen engagement and loyalty with members. Ensure these needs are addressed by 710 marketing, ops, and customer service teams.
- Maintain regular communication with top customers to ensure they are pleased with our services
- Maintain customer databases and ensure that all information is up-to-date and accurate
- Complete weekly and monthly reporting to the executive team.
- Work with production to develop weekly menus.
Qualifications:
- A deep understanding of and passion for cannabis - knowledge of the plant is essential - a lifelong relationship is ideal
- 5 years of experience in a leadership role, managing a team to a clearly defined set of objectives
- Experience in sales and customer/client/guest services
- Responsibility & accountability (you must take ownership of your team, accounts, and all issues related to them)
- Proficient technical skills including use of MS Office, Google Drive, and CRM software
- Excellent verbal and written communication, presentation, negotiation, and interpersonal skills
- Reliable transportation is necessary
Benefits:
- Pay Range: $100,000 annually commission
- Benefit package includes medical, dental, vision, Life/AD&D, 401K with company match, paid time off, and holidays.
Please note that the regulations and laws of The State of California require persons working onsite at a cannabis facility to be at least 21 years of age.
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Salary : $100,000
