What are the responsibilities and job description for the Customer Service & Business Development Representative position at 72 Solutions?
We are currently seeking a highly motivated customer-focused individual to join our team as a Customer Service & Business Development Representative. This role is a unique blend of cultivating new business opportunities and providing exceptional support to valued customers. If you have a passion for building relationships, driving growth, and delivering top-notch customer service, this is an exciting opportunity to contribute to our organization's success.
Customer Service & Business Development Representative Responsibilities :
- Identify and develop new business opportunities through customer outreach and prospecting.
- Build and maintain strong relationships with existing clients, providing personalized support and acting as their primary point of contact.
- Understand clients' needs, challenges, and goals, and offer tailored solutions to meet their requirements.
- Collaborate with cross-functional teams to ensure seamless delivery of products / services and customer satisfaction.
- Conduct market research and competitor analysis to identify trends and opportunities for business growth.
- Prepare and deliver persuasive presentations and proposals to potential customers and clients.
- Follow up on leads, inquiries, and sales opportunities to convert prospects into customers.
- Maintain accurate customer records, track sales activities, and generate reports as needed.
- Provide exceptional customer service, promptly addressing inquiries, troubleshooting issues, and resolving concerns.
