What are the responsibilities and job description for the FULL TIME Customer Support Representative position at 72 Solutions?
Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the exciting world of telecommunications.
Responsibilities :
- Serve as the primary point of contact for our customers, providing top-notch support for their telecommunications products and services.
- Diagnose and resolve customer inquiries and technical issues through various channels
- Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
- Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers.
- Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing.
- Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources.
- Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.
