Spa Attendant

THIS POSITION REQUIRES WEEKEND AVAILABILITY

The Spa Attendant with 730 Crown Spa LLC at Aman New York will meet and exceed guest expectations by providing efficient and courteous spa and wellness services in accordance with the company’s standards. The Spa Attendant is responsible for, but not limited to, the overall spa and fitness staff tidiness and appearance.

KEY RESPONSIBILITIES

• Keep work area clean and neat at all times.
• Must follow all Standards and Procedures as taught by designated trainers or Spa and Fitness Management Team.
• To ensure that a high standard of service is maintained throughout the Spa.
• Report dysfunctional equipment to Spa Operations Manager
• To maintain inventory of supplies for the operations of the spa and fitness center
• To attend daily line-ups, weekly and monthly spa meetings.
• Must attend all training courses as deemed necessary and must adhere to training as set down by the Spa Management team.
• Will be expected to assist various demonstrations and events.
• To maintain a high standard of appearance and personal hygiene per company standards.
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
• Assist in all areas of the spa and fitness as and when necessary.
• To be adaptable and accountable for all actions.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa and Fitness Management Team.
• Will be responsible for maintaining the cleanliness of the entire Spa and Fitness Center, in particular the changing rooms, toilets, showers, relaxation areas, fitness center and treatment suites, pool area, wet areas. These should be kept in a neat, tidy, and sanitary manner in accordance with the Standards and Procedure and Health and Safety standards.
• Will have attention to detail and be able to arrange spa items in a decorative manner.
• To assist in the smooth flow of the guests’ journey throughout the day.
• Will be expected to aid therapists in setting up for treatments and clearing away after treatments.
• Will be expected to ensure lockers are always stocked with clean linen and remove soiled linen.
• Assist with cleaning of pool area outside of operating hours.
• To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.
• Courtesy to guests and other members of staff always.
• To attend to guests in both the relaxation, pool area, waiting areas and fitness center ensuring that they are comfortable as well as offering refreshments.
• Will greet each guest with a smile and acknowledge guests even in passing.
• Will proactively offer assistance to all spa guests when necessary.
• Maintain spa facility tidy and clean based on our hygiene standards.
• Ensure a high knowledge of additional hotel services, Rooms, F&B etc.
• Support during all spa and fitness special events and activities as requested.
• Responsible for maintaining knowledge of all spa, fitness and member activities, spa treatments, spa products, fitness and wellness programs.
• Handle guest complaints and inquiries in a courteous and efficient manner, informing supervisor when required, to ensure follow through and the problems are resolved satisfactorily.
• Ensure high standards of personal presentation and grooming.
• Maintain positive interactions with guests and maintain a positive relationship with colleagues.
• Carry out any other duties and responsibilities as assigned by the spa and fitness management team.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• 2 Year Experience in a luxury hotel environment or similar
• Must have weekend availability
• Must be able to work a minimum of 3 shifts
• Lifeguard Certification Preferred
• Positive, engaging, and energetic personality
• Able to be organized, manage time wisely and work with little to no direct supervision
• Very high attention to detail
• Sensitive to cultural nuances
• Excellent communication skills, both written and verbal on English
• Able to handle a multitude of tasks in an intense, fast paced environment
• Excellent people skills and the ability to work under pressure and with various stakeholders
• Ability to maintain a clean and professional appearance as per company policies
• Ability to stand for extended periods of time
• Multi-lingual is a plus

Job Type: Part-time

Pay: $30.91 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $31