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Family Services Specialist I/II - APS/Intake

750-Radford Dept Of Social Services
Radford, VA Full Time
POSTED ON 3/8/2025 CLOSED ON 4/4/2025

What are the responsibilities and job description for the Family Services Specialist I/II - APS/Intake position at 750-Radford Dept Of Social Services?

Hiring Range: $36,993 to $50,000

Full Time or Part Time: Full Time

Additional Detail


Title Description- Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as, Adult/Adult Protective Services, Child Protective Services, Foster Care/’Adoption, Child Care, and Employment Services. Employees perform routine- to journey-level casework activities and the casework usually is reviewed by the supervisor prior to implementing a case action. Upon completion of the training program and attainment of necessary approvals, the employee shall be redefined to a full-performance Family Services Specialist II and becomes eligible for a pay increase as defined by the local agency compensation plan. The Family Services Specialist I is distinguished from the Family Services Specialist II by the latter’s functioning more independently as a full performance Family Services Specialist.


General Work Tasks (Illustrative Only) –
  • Interprets laws, policies and regulations as applied to specific area of responsibility;
  • Monitors, coordinates and administers specific programs as assigned;
  • Coordinates services within specific area of responsibility;
  • Interviews and assesses customer needs and other relevant factors – such as education/skill levels, abilities, interests, and support systems.
  • Informs clients of related service programs rules/regulations, and right to participate;
  • Presents cases to determine appropriate services and writes/implements service plans;
  • Provides case management services to monitor compliance;
  • Manages program waiting lists;
  • Tracks expenditures, prepares/submits budget estimates and ensures payment for services;
  • Completes necessary federal, state and local planning and reporting requirements;
  • Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers;
  • Conducts overall monitoring of programs in specific area of responsibility;
  • Serves as resource to clients and the community in area of expertise; and
  • Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care.
Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: social work principles and practices; human behavior and motivational theory; and social, economic, and health problems.


Skills- Skill in operating a motor vehicle and personal computer with associated software.


Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; develop and implement service plans in order to insure the delivery of appropriate services to the client; make sound judgments within the framework of existing laws, policies, and regulations; respond to the client's emotions in order to accomplish services objectives; plan and manage own work activities including service delivery preparing reports, and correspondence, record keeping responsibilities and related activities; establish and maintain effective relationships; and stay abreast of current trends and developments in the social work field.


Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area as mandated in Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.


Minimum Qualifications:
  • Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience In a Human Services area as mandated in Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services.
  • Some knowledge of social work principles and practices; human behavior and motivational theory; and social, economic, and health problems.
  • Skill in operating a motor vehicle and personal computer with associated software (Microsoft Office including Word and Excel).
  • Demonstrated ability to communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; develop and implement service plans in order to insure the delivery of appropriate services to the client; make sound judgments within the framework of existing laws, policies, and regulations; respond to the client's emotions appropriately and in a manner that supports accomplishment of services objectives; plan and manage own work activities including service delivery, preparing reports and correspondence, record keeping responsibilities, and related activities; and establish and maintain effective relationships.


Preferred Qualifications:

Possession of a BSW or MSW degree is desirable.
  • Working knowledge of the Practice Profiles (Advocating, Assessing, Collaborating, Communicating, Demonstrating Cultural and Diversity Competence, Documenting, Engaging, Evaluating, Implementing, Partnering and Planning).
  • Experience working with families to prevent out of home placements.
  • Demonstrated ability to provide Court testimony.
  • Considerable knowledge and/or public child welfare experience: Child Protective Services (CPS), Foster Care, In-Home, Adoption.
  • Experience in a local VA DSS with Foster Care or CPS case management as a Family Services Specialist or like position.
  • Experience working directly with diverse groups of clients, co-workers and community agencies, in a criminal justice and/or human services setting.
  • Experience working with families that have been impacted by substance abuse disorders and/or generational poverty.



Special Requirements:

This position is covered under Code of Virginia §63.2- 1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Virginia Child Abuse Central Registry. Applicants may be subject to additional background checks including a DMV/driving record check, pre-employment drug screening, local agency checks, employment verification and references, verification of education (relevant to employment}, credit checks (relevant to employment), and other checks as determined necessary and appropriate to the position to be filled.

  • All offers of employment are contingent upon satisfactory results of the required checks and screenings.
  • Employee will be required to participate in afterhours on call schedule on a rotating basis and must be willing to work in community emergency shelter in the event of a natural disaster or emergency, or work during unscheduled office closures.
This position has limited ability to telework. If telework is permitted, it is limited to one day a week.


Special Instructions to Applicants:

Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed, or hand delivered applications will not be accepted. Applicants are encouraged to provide a complete relevant listing of work experience and qualifications in the applicable sections of application. Selection of candidates for interviews is based upon the information contained in the application package.



Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Salary : $36,993 - $50,000

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