What are the responsibilities and job description for the Guest Services Supervisor position at 76 Main?
We’re more than just a team – we’re a community dedicated to making a difference every day.
At Olympia Hospitality and 76Main, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!
This position assists the Guest Service Manager with overseeing the safe and efficient operation of the front desk, maximizes profitability, and ensures high levels of guest satisfaction are achieved. This position may direct the work of others, i.e. delegate tasks, and provide training & support, and resources to the front desk staff.
Live & Work on Nantucket! Experience the island lifestyle while working in a boutique luxury hotel.
Competitive Pay & Benefits – Starting at $20 per hour, with increases based on experience, plus potential health insurance & PTO options.
Gain Hospitality Leadership Experience – Hands-on exposure to hotel operations, branding, and guest services.
Be Part of a Growing Brand! Our hotels are rebranding and expanding, and we are looking for motivated individuals to grow with us.
Position Details:
Location: 76 Main, Nantucket, MA
Seasonal Position: April 1st – December 15th
Starting Pay: $20 per hour, based on experience
Housing Available – A shared room with a college student.
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here’s how we show our commitment:
- Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
- Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
- Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
- Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
- Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
- Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
What You’ll Be Doing:
Supervising the Front Desk Team – Training and mentoring staff to ensure seamless daily operations.
Delivering Exceptional Guest Service – Creating personalized experiences for high-end travelers.
Managing Reservations & Guest Inquiries – Acting as the go-to resource for all things Nantucket.
Assisting with Branding & Social Media – Supporting hotel marketing initiatives on Instagram, Facebook, and more.
Planning & Executing Pop-Up Events – Collaborating with local brands for unique guest experiences.
Contributing to Revenue Strategies – Gaining insight into budgeting and business operations.
Hiring & Training Seasonal Staff – Developing leadership skills in a fast-growing boutique brand.
Who We’re Looking For:
Experience Preferred – Minimum 1-4 years in hospitality, front desk, or customer service roles.
A Strong Leader – Able to train and mentor seasonal staff in a fast-paced setting.
A Guest-Focused Professional – Someone who thrives on delivering luxury experiences.
A Multi-Tasker with a Can-Do Attitude – Comfortable handling multiple responsibilities efficiently.
An Interest in Branding, Marketing, & Events – This role extends beyond front desk operations!
A Team Player Who is Adaptable & Proactive – Willing to step in wherever needed.
Why Nantucket?
Spending a season on Nantucket is a dream for hospitality professionals. The island offers breathtaking beaches, world-class dining, and a vibrant community. On your days off, you can explore bike trails, hidden beaches, and historic cobblestone streets—all while building your career in a fast-growing boutique hotel brand.
Experience / Education
- Minimum of 2 years prior customer service experience preferred; general knowledge of bookkeeping and audit procedures helpful; high school diploma or equivalent combination of education and work experience.
Physical Demands
- This is a physically demanding job that requires extended periods of walking, standing and occasional lifting of up to 50 pounds (computer paper, guest luggage etc.). Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
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