Client Delivery Manager

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

The primary responsibility of the Client Delivery Manager is to manage the client delivery process and all aspects of the implementation of the product and/or platform for clients from inception to implementation. Projects require advanced knowledge of the product and platform to lead the delivery and to deploy a new product or service. Assigned client projects may be complex. Projects involve leading, guiding, and influencing cross-functional teams. Works directly with clients to understand business needs and implement CoreLogic product/technology solutions. Provides ongoing support to clients, managing a wide range of issues including but not limited to application and database configuration change work, technical issues, and data inquiries. Acts as client advocate in their role as a subject matter expert to bring feedback to internal product management and technical teams.

Project coordination/management:

• Works directly with clients to manage technical projects to ensure successful completion according to contractual compliance and client expectations

• Gathers client requirements, defines business and functional requirements, assesses requirements against technical aspects of the system, and submits all technical and operational project requests necessary to support client initiatives

• Coordinates activities necessary to resolve significant client issues

• Manages and drives change control activities including documenting all changes made to a client’s system, ensuring that up-time is not negatively impacted and that testing and quality assurance steps are taken before delivery to the client

• Documents client’s workflow as part of the implementation project

• Communicates recurring project status and support activities to key external and internal stakeholders

General and technical support:

• Acts as an escalation resource for product/platform-specific issues; triages issues and engages appropriate support within resources to resolve them

• Works directly with clients to resolve technical issues. Analyzes customer systems, troubleshoots technical problems, recommends solutions, and coordinates fixes.

• Runs client batches as required

• Coordinates scheduling and communication of data updates and other technical and security maintenance

• Supports company initiatives to mitigate version sprawl by proactively upgrading and maintaining clients on current versions of CoreLogic products

Product subject matter expertise:

• Acts as SME (subject matter expert) for service offerings/feature configurations, consulting with and guiding clients

• Maintains advanced knowledge of assigned CoreLogic products and services

• Gathers client feedback on product enhancements and brings back to the organization for roadmap development

• Exercises independent judgment and decision-making in prioritizing, scheduling, and delivering services to clients. Uses discretion to determine and implement appropriate actions. Plans and manages longer-term projects.

• Accountable for serving as the primary point of contact for assigned client projects and for driving delivery and operational excellence among a matrixed team of CoreLogic associates including the following organizational interfaces:

• Sales

• Contract Management

• Delivery: Client Services, Integration Specialists, Help Desk, Release Management

• Product Management

• Project Management

• Technology Operations: Development, Production Support, Network Operations

This position will not have any direct reports.

Hybrid working model; in the office for "moments that matter" and the rest of the time can be remote.

Job Qualifications:

Education & Experience:

• Bachelor’s Degree in business or other related discipline.  Equivalent work experience may be substituted. 

• Typically requires 2-4 years of directly related experience

• Possesses ability to serve as a key point of contact for client projects and product support, including the ability to effectively manage the priorities and drive the work of a matrixed team of product, technology, and implementation professionals.  Demonstrates understanding of technical implementation and release management. 

Knowledge and Skills: 

• Proven effective communicator including strong written/verbal, interpersonal and presentation skills

• Data analysis, business analysis, and/or project management

• Experience in the Insurance and/or Property Inspection and Assessment space is a plus

Annual Pay Range:

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/.  Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. 

CoreLogic's Diversity Commitment:​

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences.  ​

EOE AA M/F/Veteran/Disability:​

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. ​

​

Please apply on our website for consideration.​

Privacy Policy

Global Applicant Privacy Policy | CoreLogic®

By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Connect with us on social media!  Click on the quicklinks below to find out more about our company and associates.