What are the responsibilities and job description for the IT Technician position at 775 Chickasaw Strategic Pointe, LLC?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The IT technician is responsible for providing technical support and assistance to users within an organization. They are typically the first point of contact for troubleshooting and resolving hardware, software, and network issues.
Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.
Must be able to obtain and maintain a Secret clearance which requires U.S. Citizenship.
As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
ESSENTIAL REQUIREMENTS
Must be able to obtain and maintain a Secret clearance which requires U.S. Citizenship.
Security certification is required for the position
KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.
Supports student onboarding by validating student network access.
Ensures all requirements are met by the student while in processing to allow for network access.
Provides direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues.
Troubleshoots student devices when faults are encountered.
Documents all faults encountered and remediation of faults.
Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system.
Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller.
Issues IT equipment to student classes and train the class on proper usage.
Patches and keeps machines updated with the most up-to-date patches.
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED) and a minimum of one to two (1-2) years relevant experience and/or training, or equivalent combination of education/experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
EOE including Disability/Vet
CNI offers a comprehensive benefits package that includes:
- Medical
- Dental
- Vision
- 401(k)
- STD/LTD/AD&D
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Training and Development Opportunities
Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
